Company: Link Technologies
Case No: L12140. Project: 12.30: LinkSOFT Version 12.30
Logged By: Rashna (Edge Business Solutions) on 14 Jan 2021 02:12PM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 10.50 (Weight: 10.50)
Version: 12.30
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Monday, 18 January 2021 08:10 PM [1189 days since logged date]
Status: Closed
Subject: Incorrect "Hourly" rate calculated in the "Standard" and "Normal" pay

Replicated in version 12.22.0113.

  1. Create a new employee E109
  2. Set the hourly rate to $5.36
  3. Create standard pay for the employee. Refer to Figure 1.

Figure 1: Standard Pay


Database - LINKSOFT-DEMO-1222
Server -

Audit Notes:Edited by alvis on 21/01/21 13:37. Edited by sanjay on 14/01/21 14:12. Edited by rashna on 14/01/21 13:22. 
14 Jan 202101:22PM Comment 1 by Rashna (Edge Business Solutions) Case L12140 added to project 12.2
14 Jan 202101:51PM Comment 2 by Rashna (Edge Business Solutions) Case L12140 removed from project 12.2
14 Jan 202101:53PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 14-01-2021 07:52 PM Time Taken: 1.00
Incorrect Setup - Employee Pay Category should be wages to use hourly rate

14 Jan 202102:12PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 18-01-2021 08:10 PM Time Taken: 2.00 Notes: ETC extended from: 15/01/2021 to 18/01/2021

Opening this case as we have found the Employee Profile "Cay Category" is used to define "Pay Rate" and that the "Pay Rate" is not used.

This is confusing for the user.

Agreed Change:

  1. Use Employee Maintenance form "Pay Category" as an employee grouping only and not as a Pay Rate determinator
  2. Change all calculations so that the "Rate Type" is correctly used.

14 Jan 202102:12PM Comment 5 by Sanjay (Link Technologies) Case L12140 added to project 12.3
14 Jan 202102:57PM Comment 6 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 14-01-2021 08:56 PM Time Taken: 6.00

PART A - Development work for this case has been completed.

1. The change will be available in version:12.30.0114

2. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Changed Pay calculations to use the "Rate Type" setup in the "Pay Rates" form instead of using the "Pay Category" in the Employee Maintenance form

3. Affected Areas:

  1. Payroll Processing

4. The issue was caused by:

  1. Improvement

5. Notes
6. Next Step


PART B - Development Reference:

1. Changes implemented was according to the approved design (Y/N): Y

2. Variations to the approved design: NA

15 Jan 202102:19PM Comment 7 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 15-01-2021 08:01 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail

Create Employee E109 with below details

  1. Pay Category = Salary
  2. Pay Rate = $5.36 Hourly
  3. Create "Standard Pay" and "Normal Pay", validate the rate used for payment is $5.36

Create Employee E110 with below details

  1. Pay Category = Wages
  2. Pay Rate = $35000.00 Fixed
  3. Create "Standard Pay" and "Normal Pay", validate the rate used for payment is $16.82(35000/26/80)


Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 12.30.0115BETA
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-123

Next Step

  1. For Closure

    18 Jan 202109:28AM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 18-01-2021 03:25 PM Time Taken: 0.50
    Thanks Rashna

    If you have any queries regarding this support incident, please email and include the Case No: L12140 in the subject line of all emails regarding this issue.

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