Company: Link Technologies
Case No: L12785. Project: 14.10: LinkSOFT version 14.10 - October 2022
Logged By: Vineshwar Prasad (Edge Business Solutions) on behalf of Sanjay (Link Technologies) on 30 Aug 2022 02:03PM
Priority: Medium
Product: Framework
Group: Enhancement
Time Taken: 1.00 (Weight: 4.00)
Assigned To: Development
Circulation: Development, Sanjay, Vineshwar Prasad
Resolve By: Friday, 30 September 2022 12:00 AM [596 days since logged date]
Status: Closed
Subject: Change "Start and End Time" for "Process Setup" and "Frequency" in Upgrade Scripts
Summary:    Request: Change "Start and End Time" for "Process Setup" and "Frequency" in Upgrade Scripts from 4.00 AM to 11.30 PM

Issue: After Upgrading the Cloud Environments, the "Start and End Time" for "Process Setup" and "Frequency" reverts to 6.00 AM to 8.00 PM

Clients using Cloud Environment are facing issues in;
  1. Pay Processing
  2. Generating Files;
    • Bank Pay Submission
    • Super Submission
    • Tax Submission
As most clients start using the system before 7.00 AM FJT (i.e 5.00 AM AEST)

Also, the Azure Environment Settings are setup to run the following at these times;
  1. SYS008 (Index) - 10.30 PM AEST
  2. SYS003 (Backup) - 11.00 PM AEST
  3. The maintenance task for FTP Upload runs after the Backup is done
Audit Notes:Edited by sanjay on 26/09/22 13:33. Edited by sanjay on 26/09/22 13:32. Edited by sanjay on 30/08/22 14:03. 
30 Aug 202212:04PM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 02-09-2022 12:04 PM Notes: ETC extended from: 31/08/2022 to 02/09/2022
Transferred to Development

30 Aug 202202:03PM Comment 2 by Sanjay (Link Technologies) Case L12785 added to project 14.10
30 Aug 202202:04PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 30-09-2022 02:03 PM Notes: ETC extended from: 02/09/2022 to 30/09/2022
Allocated to project

06 Sep 202202:38PM Comment 4 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 09-09-2022 02:32 PM Time Taken: 1.00

The policy maintenance has been changed to start the scheduler at 5 AM AEST and stop at 8 PM AEST.

The change has been applied to AZURE.


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12785 in the subject line of all emails regarding this issue.

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