Company: Link Technologies
Case No: L11684. Project: 10.10: LinkSOFT Version 10.1
Logged By: Alvis (Link Technologies) on 19 Sep 2019 08:56AM
Priority: Medium
Product: Point of Sale
Group: Software Defect
Time Taken: 2.00 (Weight: 2.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Alvis, Development, Rashna, Ravneet Kumar, Sanjay
Resolve By: Thursday, 22 August 2019 12:00 AM [1672 days since logged date]
Status: Closed
Subject: Account payment receipt shows zero payment amount

Bula Vinaka Alvis,

We were able to successfully able to replicate the issue in the demo database V10.148.

Payment method configuration is set up for the client as given below:

Steps to replicate:

  1. Created a Customer (Rav Kumar)
  2. Passed 3 credit sale transaction (separately) for the customer (Rav Kumar)
  3. Received cheque payment in full ($60.00) 
  4. Allocated the amount by pressing auto allocate and pressed complete 

The receipt below showed $0.00 for the amount received.

Below is the snap for reference

Please review and advise.



Audit Notes:Edited by alvis on 19/09/19 08:56. Edited by alvis on 22/08/19 09:17. 
22 Aug 201909:17AM Comment 1 by Alvis (Link Technologies) Case 11684 added to project 10.14
22 Aug 201909:20AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 22-08-2019 09:20 AM Time Taken: 1.00

Development work for this case has been completed.

The change will be available in version:10.148 & 11.0.0822

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Changed and refactored the function "Get Account Payment Details" to correctly get the "customer amount paid" and "Change" when there are multiple invoices allocated in the payment entry

2. Affected Areas:

  1. Account payment receipt

3. The issue was caused by:

  1. When multiple invoices were allocated to a payment, the "Customer Amount Paid" and "Change" were incorrectly shown in the receipt.

4. Notes
5. Next Step

22 Aug 201910:02AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 22-08-2019 10:02 AM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
  1. Create a Customer "MOB001"
  2. Pass 3 credit sale transaction (separately) for the customer
  3. Receive cheque payment in full ($60.00) 
  4. Allocate the amount by pressing auto allocate and complete
Verify that the "Payment Amount" and "Change is correctly" printed in the report.

Verify that the "Payment Amount" is printed where change is 0. 



Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 10.1.148
  3. Setup: Demo
  4. Server :
  5. Database: LINKSOFT-DEMO-10-RASHNA

Next Step

  1. Closure

    19 Sep 201908:56AM Comment 4 by Alvis (Link Technologies) Case 11684 removed from project 10.148
    19 Sep 201908:56AM Comment 5 by Alvis (Link Technologies) Case 11684 added to project 10.148
    09 Oct 201908:17AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - Cleared queue due to large number of calls
    If you have any queries regarding this support incident, please email and include the Case No: L11684 in the subject line of all emails regarding this issue.

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