Company: Link Technologies
Case No: L12600. Project: 13.03: LinkSOFT version 13.03
Logged By: Sanjay (Link Technologies) on 04 Oct 2021 09:44AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 4.00 (Weight: 6.00)
Version: 13.03.1019
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Sitla Sharma, Vineshwar Prasad
Resolve By: Monday, 04 October 2021 11:59 PM [927 days since logged date]
Status: Closed
Subject: No data is printed in the "Customer Statement" when generated with format "Standard" [Created from case L12591]
  1. Process a credit sale for customer 0003. 
  2. Generate the customer statement with below details
    1. Date From - 01/01/2021
    2. Date To - 31/12/2021
    3. Customer - 0003
    4. Show Zero Balance - Yes
    5. Statement Format - Standard Portrait /Standard Landscape - Report is blank


  1. Server QA4
  3. URL  -
  4. Version - 13.03
Audit Notes:Edited by sanjay on 19/10/21 10:46. Edited by sanjay on 13/10/21 10:52. Edited by sanjay on 04/10/21 09:44. 
04 Oct 202109:32AM Comment 1 by Sanjay (Link Technologies) Created from case L12591
04 Oct 202109:42AM Comment 2 by Sanjay (Link Technologies) Case L12600 added to project 13.03
04 Oct 202101:08PM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-10-2021 07:07 PM Time Taken: 4.00
PART A - Development work for this case has been completed.

1. The change will be available in version:13.03.1004 PATCH

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Corrected the issue with Standard Report.

3. Affected Areas:

  1. Customer Statement Report - Standard Format

4. The issue was caused by:

  1. Programming error. Integer conversion cause by CASE Statement.

04 Oct 202101:10PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-10-2021 07:08 PM
The patch can be downloaded from this link.

13 Oct 202110:52AM Comment 5 by Sanjay (Link Technologies) ETC was changed from 04/10/2021 to 04/10/2021
If you have any queries regarding this support incident, please email and include the Case No: L12600 in the subject line of all emails regarding this issue.

Document size: 2.7 KB
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