Company: Link Business Solutions
Case No: T14186
Logged By: Salesh Dayal on 12 Jan 2024 06:53PM
Priority: High
Product: LinkSOFT
Group: Support
Time Taken (hrs): 3.00
Assigned To: Salesh Dayal
Circulation: Salesh Dayal, Sanjay, Sanjeet, Vineet
Resolve By: Tuesday, 16 April 2024 01:01 PM [96 days since logged date]
Status: Closed
Subject: Request for LinkSOFT Licence for Tourism Fiji

Instructions on using this template:

  1. Once the case is created, please do NOT change the case header or comments. Add a new "comment" to the case if amendments are required.
  2. Replace {Registered Company Name} in the subject, and copy the "Subject".
  3. Attach the invoice sent to the client relating to the Licences in the Licence Portal against the Licence request and assign the case to Sanjay. Skype the case number to Sanjay
  4. Once the license is applied on site, close the case with the statement "Licence has been applied on-site by {User}" with any other relevant details.
  5. Refer to Helpdesk PolicyLicence Policy and EULA and your reseller agreement for further details.
  6. If there are multiple servers, Copy sections B and C and place them below the last dashed Line

Subject: Request for LinkSOFT Licence for Tourism Fiji

Section A - Explain any variance to standard licence in detail with supporting documents. Special Discount Notes and Calculations including versions prior to 10.144 (Required when the standard price is not used)

Section B - Licence Registration Details

Licence Quote Number (Only required for discounts): QT000472
Licence Number: 
Client Registered Name: Tourism Fiji
Client Contact Name: Makereta Qalo
Client Contact Email/Phone: 6722433
LinkSOFT Version: 15
Server Name: LINKHRIS
Database Name:TourismFiji-LinkSOFT
Production Date(When did the client start using LinkSOFT): 12/01/2024
Expiry Date (Min.12 months. Recommend END OF Month): 12/01/2025

Enable Subscription Price for This customer (Y/N)
Enable Cloud Hosting for this customer (Y/N)

Total One-Off Cost for this server (If Applicable):3950
Total Annual amount for this server: 790

Section C - Licence Count.
ModuleDescriptionTypeExisting QtyAdd QtyTotal Qty
SYSServer Licence (1 licence for each server/database)Server  1 1
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Station   
HRM--> Human Resource Management (Active Stations & Active Employee Count. Includes Payroll, Employee Self Serve)Employee  55 55
TNA- - - Time and Attendance (1 licence for each server/database)Server   
REC- - - Recruitment Management (1 licence for each server/database)Server   
POS--> Point of Sales (Active Stations. Includes Inventory, Purchasing)Station   
EFT- - - Electronic Fund Transfer (1 licence for each server/database)Server   
FCI- - - Forecourt Control Integration (1 licence for each server/database)Server   
VMS- - - VAT Monitoring System (1 licence for each server/database)Server   
REPL- - - Replication (1 licence for each server/database)Server   
FMS--> Financial System Portal (1 licence for each server/database)Server   
API--> Integration API for ERP (1 licence for each server/database)Server   
HEL--> Helpdesk System (1 licence for each server/database)Server   

---- Place Section B and C below this line or each additional server this client has ------------------------------------

Audit Notes:Edited by sanjay on 05/02/24 16:52. Edited by salesh on 12/01/24 18:53. Edited by salesh on 12/01/24 17:24. 
15 Jan 202407:44AM Comment 1 by Salesh Dayal Assigned To: Sanjay (Link Technologies) Followup Date: 16-01-2024 07:37 AM Notes: ETC extended from: 12/01/2024 to 16/01/2024

Good Morning Sanjay

May you please issue the licenses. 

Company has paid.

in addition. we are not able to view the organization on the licenses portal.



15 Jan 202409:12AM Comment 2 by Sanjay (Link Technologies) Assigned To: Salesh Dayal Followup Date: 16-01-2024 09:08 AM Time Taken (hrs): 1.00 Notes: Edited by sanjay on 15/01/24 09:14. 

Morning Salesh, Licence issued.

Morning Salesh, Licence issued. In Licence Portal, no need to add organisation. We only need customers created in Helpdesk
Let me know if you still need organisation access in the Licence Portal

19 Jan 202403:10PM Comment 3 by Salesh Dayal Assigned To: Sanjay (Link Technologies) Followup Date: 23-01-2024 03:01 PM Notes: ETC extended from: 16/01/2024 to 23/01/2024

Hi Sanjay

We wish to add in the  "Recruitment Management" and "Time and Attendance" for Tourism Fiji. (as these are free of cost to them) This was missed out in the quote.

Please assist in providing them with the licenses. 

Do guide me on the process to achieve the above



05 Feb 202404:52PM Comment 4 by Sanjay (Link Technologies) Assigned To: Salesh Dayal Followup Date: 06-02-2024 04:49 PM Time Taken (hrs): 1.00 Notes: ETC extended from: 23/01/2024 to 06/02/2024
Hi Salesh, FOC Licence issued.

12 Apr 202401:10PM Comment 5 by Vineet (Link Business Solutions) Assigned To: Salesh Dayal Followup Date: 16-04-2024 01:01 PM Time Taken (hrs): 1.00 Notes: ETC extended from: 06/02/2024 to 16/04/2024


License has been retrieved onsite. We will proceed to close this case for now

Vineet Ram
222 0085

General Documents - Case: T14186:Invoice (Inc GST) - INV008662 Tourism Fj.pdf
If you have any queries regarding this support incident, please call our support on Support: +679 222 0084. After Hours Support: +679 222 0085 or email and include the Case No: T14186 in the subject line of all emails regarding this issue.

Document size: 17.2 KB
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