Company: Link Technologies
Case No: L12985. Project: 15.10: LinkSOFT Version 15.10
Logged By: Sanjay (Link Technologies) on 18 Dec 2023 11:05AM
Priority: High
Product: Helpdesk
Group: Software Defect
Time Taken: 10.00 (Weight: 6.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Monday, 18 December 2023 05:03 PM [122 days since logged date]
Status: Closed
Subject: Helpdesk Case "Private" flag doesn't allow he User Assigned to view the case
Summary:    When a case is created and the "Private" flag ticked, the "user created" and the "User Assigned" should be able to see the case details. 
Audit Notes:Edited by sanjay on 18/12/23 11:05. 
18 Dec 202310:44AM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 18-12-2023 04:43 PM Time Taken: 4.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 15.10.231218

2. The following changes were made (Include Database object names, Program classes, and any other relevant information):

  1. When case is created o modified, we always add all related users to the notifications list

3. Affected Areas:

  1. Create/Update a new case

4. The issue was caused by:

  1. Design shortfall

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

18 Dec 202311:04AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 18-12-2023 05:03 PM Time Taken: 6.00 Notes: ETC extended from: 18/12/2023 to 18/12/2023
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Create a new case
"User Created" and "User Assigned" should be added to Notifications List

Environment Details

  1. OS version: Win11
  2. Application version: 15.10.231218
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12985 in the subject line of all emails regarding this issue.

Document size: 7.0 KB
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