Hi Sitla, based on emails and conversations, I have constructed the following document (at this link) as the guideline for Cloud customers' operations. Can you review it by Tuesday 5th of July so I can consider comments and finalise/publish it by the 8th of July? Please place comments on the document itself and summarise concerns in this case. The initial version of the document is pasted below for convenience. This document will evolve as we fine-tune and implement effeciencies. ********************************************************************************************************************* Link Technologies - LinkSOFT AZURE Cloud Author: Sanjay Document Status: Version 1.0 - Work in progress Timestamp: Created: 28/6/2022 Last Updated: 28/06/2022 1. IntroductionThe purpose of this document is to outline LinkSOFT Cloud operational procedures and licencing 2. Operational ProceduresBelow is a summary of operational procedures 2.1. How will this work:Clients that sign up with you for 12 months periods. The period-end should be the end of the month date 12 months from the implementation start date. E.g. If the implementation starts on the 9th of March 2021, the first subscription should end on the 30th of March 2022. Each client will have the "/Linkweb/" part of the URL replaced with their company name and given Admin access to their own database instance Customers will have full administrative control of their site Each customer will have their own database except for customers choosing to be part of the Bureau service Customers can create multiple companies within their cloud environment If the client decides to exit, we will give them their data and all relevant backups and continue the annual subscription charges.
2.2. Costing:On the Price Quote system in LinkSOFT, there is an option for "Option 2: Annual Subscription". This price is to be used for the Cloud option on the initial implementation Licence extensions will automatically calculate based on the Subscription amount Additional licence cost will be based on the standard price list and it will be priced the same as On-Premise. The licence portal will be upgraded in the next 12 months to handle subscription prices so clients can increase and decrease licences accordingly. Until then, the Licence cannot be decreased and prices are based on the current licence setup.
2.3. What is included:Initial Hosting setup fee All software licences including Windows and SQL licences Daily backups for 5 years SSL certificate on the URL 99.995 Guaranteed uptime (MS Azure VM - Refer to PDS) Free Server hosting for the first 10 customers
2.4. What is not included:Implementation - including user training, setup etc. This will be managed and cost separately Special work requests - like additional backups, or assistance with operating the system, such as creating users, allocating security etc. This will be costed on an hourly block. Create a case and discuss with Sanjay on estimated hours. Try and group tasks together so the client does not have to pay for min hours. Customisations - Cost on an hourly basis.
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