Company: Link Technologies
Case No: L13014. Project: 15.30: LinkSOFT Version 15.30
Logged By: Sanjay (Link Technologies) on 21 Mar 2024 02:44PM
Priority: Low
Product: Framework
Group: Software Defect
Time Taken: 7.00 (Weight: 11.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay, Vineet
Resolve By: Wednesday, 27 March 2024 04:44 PM [32 days since logged date]
Status: Closed
Subject: Licence validation issue when the Licence does not match "Active Menus"

Vineet reported that the module for Recruitment (REC) shows some usage, while the menu "Role Menu Access" does not show any Recruitment Menus.

Therefore, users are not able to disable or remove these menu access.

The workaround is to create new roles and reassign the users the new roles.

Audit Notes:Edited by sanjay on 26/03/24 16:55. Edited by sanjay on 21/03/24 14:44. Edited by sanjay on 21/03/24 10:10. 
21 Mar 202402:45PM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-03-2024 04:44 PM Time Taken: 4.00 Notes: ETC extended from: 21/03/2024 to 27/03/2024

Hi Vineet, I checked the Role access, and any ACTIVE access is displayed despite the licence being inactive.

I will close this case as the issue is not present in version 15.20

22 Mar 202409:08AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-03-2024 10:46 AM Time Taken: 3.00 Notes: Edited by sanjay on 22/03/24 09:10. 

Further Explanation on the issue:

  1. When an active user is in a role that uses a module, such as "Recruitment", the Recruitment user count is 1.
  2. If there is no issued licence for "Recruitment" the system will classify this as an invlid licence 
  3. To resolve the issue, Remove all access to the "Recruitment" module from the role
  4. If a role is allocated a menu that is not licenced, it will appear in the menu "Role Menu Access"

Figure 1 - No licence for Recruitment, however there is one user that is actively using the module

Figure 2 - To resolve this issue, select the module and REMOVE access from this menu