Company: Link Technologies
Case No: L12865. Project: 14.60: LinkSOFT Version 14.60 - April 2023
Logged By: Sanjay (Link Technologies) on 24 Mar 2023 01:45PM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 13.00 (Weight: 14.00)
Assigned To: Sanjay (Link Technologies)
Circulation: Development, Navneet Kumar, Sanjay
Resolve By: Monday, 27 March 2023 05:12 PM [391 days since logged date]
Status: Closed
Subject: Bank file account number is incorrect when an employee has NO Gross Amount, however there is a Banking amount in the Pay

There are scenarios where employees get paid without a Gross amount. For example, Bond Payout.

In this case, there is no Gross amount and the payment is processed by adding a "No Taxable Allowance" and rebuilding standard pay entries. This creates a Banking entry in the pay that needs to be processed in the bank file.

The current scenario is not handled as the Bank File entry created has a "00000000" in the Bank Account field.

We need the Bank account number to be based on the DIRECT CREDIT setup for the employee.

Audit Notes:Edited by sanjay on 24/03/23 13:45. 
24 Mar 202301:47PM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 24-03-2023 07:45 PM Time Taken: 12.00 Notes: Edited by sanjay on 24/03/23 13:50. 
PART A - Development work for this case has been completed.

1. The change will be available in version: 14.60

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. The Gross Amount was Zero, therefore the Super Calculation failed
  2. We have added the ability to have Zero Gross and allow the Bank File to be created with the Employee's Bank Account details.

3. Affected Areas:

  1. Pay Recalculate when the Gross amount is zero

4. The issue was caused by:

  1. Add the ability to process Zero Grioss Pay

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

27 Mar 202312:34PM Comment 2 by Navneet Kumar Assigned To: Sanjay (Link Technologies) Followup Date: 27-03-2023 05:12 PM Time Taken: 1.00 Notes: Edited by navneet on 28/03/23 09:13. Edited by navneet on 28/03/23 09:07. ETC extended from: 31/03/2023 to 27/03/2023

The following tests were performed:

Test Setup Instructions:

  1. Created Employee : Ally Kumar (Z0001)
    1. Non Taxable Allowance
    2. Allowance Per pay: $200
  3. Processed Allowance in Pay ID: 565
  4. Generated Bank File
    1. Pay Run ID: 565
    2. Bank File Format: ANZ Diskpay -  All
Environment Details
  1. Application Version: 14.60.0325 GA
  2. Setup On:
    1. Cloud Demo
    2. URL:

27 Mar 202301:42PM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-03-2023 07:41 PM
Thanks Navneet, can you update the case and state if the test was a pass or fail? thanks

28 Mar 202309:23AM Comment 4 by Navneet Kumar Assigned To: Sanjay (Link Technologies) Followup Date: 28-03-2023 03:15 PM
Hi Sanjay

This test was a Pass.

Next Step:

28 Mar 202309:27AM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-03-2023 03:27 PM
Thanks Navneet.

If you have any queries regarding this support incident, please email and include the Case No: L12865 in the subject line of all emails regarding this issue.

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