Company: Link Technologies
Case No: L12362. Project: 13.03: LinkSOFT version 13.03
Logged By: Alvis (Link Technologies) on 16 Aug 2021 02:40PM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 13.00 (Weight: 13.00)
Version: 13.00.0827
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Tuesday, 31 August 2021 12:00 AM [980 days since logged date]
Status: Closed
Subject: Helpfile to open based on the menu selected
Summary:    Helpfile has the option to open a specific page. Research and link this to the LinkSOFT menu in context.
Audit Notes:Edited by sanjay on 27/08/21 13:08. 
17 Aug 202105:40PM Comment 1 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 19-08-2021 05:37 PM Time Taken: 8.00
Development work for this case is in progress.

The following changes have been made:

  1. Help URL has been added to the Menus Navigate Query string and removed from the Top Menu XML
  2. When "Help" is selected, the help file is opened based on the  query string value for "HelpURL"
  3. Where there is no "HelpURL" the standard help site is loaded

Next Step:

  1. Update Menu table with Help Page for each menu

18 Aug 202102:01PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 20-08-2021 02:00 PM Time Taken: 4.00
PART A - Development work for this case has been completed.

1. The change will be available in version:12.52.0818

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Mapped all the menus with the relevant help pages.

3. Affected Areas:

  1. Help page

4. The issue was caused by:

  1. improvements

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation):UAT

Development Reference (Place descriptor for objects changed)

24 Aug 202106:36PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 26-08-2021 06:32 PM Time Taken: 1.00
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
  1. Navigate to the "RM - Applicant Profile" menu --> Click on Help. Validate the "Applicant Profile" document page opens
  1. Navigate to the "Integration" menu --> Click on Help. Validate the "Integration" document page opens
  1. Navigate to the "Helpdesk - Escalation Rules" menu --> Click on Help. Validate the "Escalation Rules" document page opens

Environment Details

  1. OS version:
  2. Application version: 13.0.823RC!
  3. Setup on:
    1. Server:LinkQA4
    2. Database: UAT-LINSKOFT
    3. LinkSOFT URL: HTTP://
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

25 Aug 202108:06AM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-08-2021 08:06 AM
Thanks Rashna

If you have any queries regarding this support incident, please email and include the Case No: L12362 in the subject line of all emails regarding this issue.

Document size: 9.0 KB
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