Company: Link Technologies
Case No: L12707. Project: 13.40: LinkSOFT Version 13.40
Logged By: Sanjay (Link Technologies) on 01 Apr 2022 09:47AM
Priority: Low
Product: Helpdesk
Group: Enhancement
Time Taken: 10.00 (Weight: 10.00)
Version: 13.40
Assigned To: Development
Circulation: Development, Sanjay
Resolve By: Friday, 15 April 2022 11:59 PM [747 days since logged date]
Status: Closed
Subject: Add security to Helpdesk Case to "Allow Close", "Allow Notification Change", Extend "ETC"

Add security to allow user to:

  1. Close a case
  2. Disable Notification
  3. Extend ETC
Audit Notes:Edited by sanjay on 04/04/22 15:44. 
01 Apr 202211:21AM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 06-04-2022 10:38 AM Time Taken: 6.00
PART A - Development work for this case has been completed.

1. The change will be available in version: 13.40

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Added three security options:
    1. CanCloseCase - Default "No Access"
    2. CanChangeNotification - Default "No Access"
    3. CanExtendETC - Default "No Access"
  2. Added validation to Comment Update procedure to check access to "CanCloseCase"
  3. Added "Enable" to Checkboxes based on access to 1.2 and 1.3 above

3. Affected Areas:

  1. Helpdesk Comment Entry

4. The issue was caused by:

  1. Improvement to Security

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

04 Apr 202203:44PM Comment 2 by Sanjay (Link Technologies) ETC was changed from 15/04/2022 to 15/04/2022
05 Apr 202212:23PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 07-04-2022 12:22 PM Time Taken: 4.00
The following tests were performed:

Table 1 - Test Results
NoTest CaseExpected ResultPass/FailComments
1Create a new user that does not have access to CLOSE CASE, Change ETC or Change SEND NOTIFICATION
User should not be able to perform these tasks

2Give user access to Change "Send Notification"


3Give user access to Change ETC


4Give user access to close case



Environment Details

  1. OS version: Win10
  2. Application version: 13.40
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12707 in the subject line of all emails regarding this issue.

Document size: 9.7 KB
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