Company: Link Technologies
Case No: L12535. Project: 13.03: LinkSOFT version 13.03
Logged By: Sanjay (Link Technologies) on 25 Aug 2021 09:27AM
Priority: Low
Product: Helpdesk
Group: Enhancement
Time Taken: 15.00 (Weight: 15.00)
Version: 13.00.0827
Assigned To: Sanjay (Link Technologies)
Circulation: Rashna, Sanjay
Resolve By: Friday, 27 August 2021 12:00 AM [971 days since logged date]
Status: Closed
Subject: Knowledgebase improvements allow users to easily search for issues and solutions.
Summary:    Redesign knowledgebase to allow users to search and view all company data that is published.
Audit Notes:Edited by sanjay on 27/08/21 13:08. 
25 Aug 202109:28AM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 27-08-2021 09:27 AM Time Taken: 12.00
PART A - Development work for this case has been completed.

1. The change will be available in version:13.00.0825

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Changed Knowledge Base to search all published documents
  2. Streamline search function to use full-text search
  3. Allow users to view the full document

3. Affected Areas:

  1. Helpdesk Knowledgebase

4. The issue was caused by:

  1. Improvement

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

25 Aug 202102:33PM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-08-2021 02:30 PM Time Taken: 3.00

System test completed.

Important Note: Web Config has a new "App Settings" that define which companies will be used to search knowledgebase items.

If you have any queries regarding this support incident, please email and include the Case No: L12535 in the subject line of all emails regarding this issue.

Document size: 2.8 KB
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