Company: Link Technologies
Case No: L12608. Project: 13.11: LinkSOFT version 13.11 - Improvements and Stabilisation
Logged By: Sanjay (Link Technologies) on 01 Oct 2021 11:47AM
Priority: Low
Product: Framework
Group: Enhancement
Time Taken: 8.00 (Weight: 12.00)
Version: 13.11.1021
Assigned To: Development
Circulation: Development, Sanjay
Resolve By: Wednesday, 06 October 2021 11:59 PM [930 days since logged date]
Status: Closed
Subject: Add "Send Feedback" option on LinkSOFT to allow customers to contact support with issues and concerns
Summary:    Customers need an easy way to contact Support and/or profile feedback
Audit Notes:Edited by sanjay on 19/10/21 10:56. Edited by sanjay on 19/10/21 10:52. Edited by sanjay on 18/10/21 15:47. Edited by sanjay on 18/10/21 15:29. Edited by sanjay on 18/10/21 13:29. 
12 Oct 202109:03AM Comment 1 by Sanjay (Link Technologies) Case L12608 added to project 13.11
18 Oct 202101:29PM Comment 2 by Sanjay (Link Technologies) Case L12608 added to project 13.1X
18 Oct 202103:31PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 20-10-2021 03:29 PM Time Taken: 4.00
PART A - Development work for this case has been completed.

1. The change will be available in version:13.11.1018

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Added "Contact Details" and "Contact Support" to Main Page "Help" Menu

3. Affected Areas:

  1. Main Page Top Menu options

4. The issue was caused by:

  1. Improvement to customer experience

5. Other Relevant Notes
6. Next Step
(Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT

18 Oct 202103:47PM Comment 4 by Sanjay (Link Technologies) ETC was changed from 06/10/2021 to 06/10/2021
19 Oct 202110:52AM Comment 5 by Sanjay (Link Technologies) Case L12608 added to project 13.11
21 Oct 202102:51PM Comment 6 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 27-10-2021 02:42 PM Time Taken: 4.00
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
 1Verify the TOP MENU on LinkSOFT has the options for Help, Contact, Support and Documentation
 2Verify "Help" Menu is Context Sensitive
 3Use "Contact" and "Support" links to navigate to relevant sites and confirm they are correct

Environment Details

  1. OS version: Win10
  2. Application version: 13.11
  3. Setup on:
    1. Server: LinkQA4
    2. Database: LinkSOFT
    3. LinkSOFT URL: HTTP://
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure

If you have any queries regarding this support incident, please email and include the Case No: L12608 in the subject line of all emails regarding this issue.

Document size: 8.2 KB
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