Company: Link Technologies
Case No: L08522. Project: 08.20: LinkSOFT Version 8.2
Logged By: Rashna (Edge Business Solutions) on 08 May 2017 09:12AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 6.00 (Weight: 6.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna
Resolve By: Friday, 31 March 2017 12:00 AM [2991 days since logged date]
Status: Closed
Subject: Sales by category takes a lot of time to generate
Summary:    

Hi Sanjay, 

We did Team Viewer on site and reviewed the performance. 

The Sales by Category report takes up to 30 minutes to generate. This causes the machine to slow down.

A copy of the database has been restored in QA 4 as CLIENT-BBOX-LINKSOFT. 

We generated the report with the below filters, see figure 1. It was over 10 minutes but the report was not loaded.

Figure 1: Report Filters

Regards
Rashna 


Audit Notes:
08 May 201709:20AM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 08-05-2017 09:20 AM Time Taken: 1.00

Hi Alvis, 

We did Team Viewer on site and reviewed the performance. 

The Sales by Category report takes up to 30 minutes to generate. This causes the machine to slow down.

A copy of the database has been restored in QA 4 as CLIENT-BBOX-LINKSOFT. 

We generated the report with the below filters, see figure 1. It was over 10 minutes but the report was not loaded.

Figure 1: Report Filters

Regards
Rashna 


09 May 201701:10PM Comment 2 by Alvis (Link Technologies) Case 8522 added to project 8.12
09 May 201702:40PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 09-05-2017 02:40 PM Time Taken: 4.00
Development work for this case has been completed.
The change will be available in version: 8.12
Documentation update required(Yes/No. Add change details below): 
QA required(Yes/No.Include areas that require testing): Yes

The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Added a rebuild index process under Process menu in POS Web.
  2. Refactored report selection procedure to improve performance.

The report took less than 10 seconds to retrieve data.


Documentation details:
  

23 May 201710:19AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 23-05-2017 10:19 AM Time Taken: 1.00
1. Was this test completed using Demo / New / Other database? Demo and Bargain Box Database
2. Did the test pass or fail? Pass
3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A
4. Data verified, saved, edit, delete/void? N/A
5. Documentation update required? 
Additional Details (Risks, issues, special conditions required for this test to pass etc): 

The sales by category report for Bargain was generated in less than a minute. The report was generated for location BASH2 with "Show Product as Yes". The output had 23 pages.

Without the location filters the report was generated in 7 minutes with 258 pages.


If you have any queries regarding this support incident, please email Support@LinkTechnologies.com.au and include the Case No: L08522 in the subject line of all emails regarding this issue.

Document size: 3.9 KB
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