Company: Link Technologies
Case No: L11800. Project: 10.10: LinkSOFT Version 10.1
Logged By: Sanjay (Link Technologies) on 21 Oct 2019 11:45AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 6.00 (Weight: 6.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Monday, 21 October 2019 12:00 AM [1621 days since logged date]
Status: Closed
Subject: SOFTSDC Device PIN is not automatically entered on the first signing of an invoice
Summary:    

SOFTSDC Device PIN is not automatically entered on the first signing of an invoice.

This issue is only happens with SOFTSDC 

Audit Notes:Edited by sanjay on 29/10/19 14:42. Edited by sanjay on 21/10/19 11:45. 
21 Oct 201911:45AM Comment 1 by Sanjay (Link Technologies) Case 11800 added to project 10.153
21 Oct 201911:45AM Comment 2 by Sanjay (Link Technologies) Case 11800 removed from project 10.153
21 Oct 201911:45AM Comment 3 by Sanjay (Link Technologies) Case 11800 added to project 10.153
21 Oct 201911:47AM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 21-10-2019 03:45 PM Time Taken: 6.00 Notes: Edited by sanjay on 21/10/19 12:15. 

Investigation shows that the SOFTSDC throws an exception when Pin is required. This is incorrect behaviour and therefore is not handled by LinkPOS.

To resolve the issue, we are catching this exception and checking the "Status" of the SOFTSDC device to see if the PIN is required.

A new build for 10.153.1021 has been created.


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11800 in the subject line of all emails regarding this issue.

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