Company: Link Technologies
Case No: L09545. Project: 10.10: LinkSOFT Version 10.1
Logged By: Rashna (Edge Business Solutions) on 29 Aug 2018 08:52AM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 9.00 (Weight: 9.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Thursday, 30 August 2018 12:00 AM [2066 days since logged date]
Status: Closed
Subject: Error in printing the receipt when a payment is completed from "Account Payment and Allocation"
Summary:    
1. Explain the issue

Error in printing the receipt when a payment is completed from "Account Payment and Allocation" 

2. Steps to reproduce
  1. Log into POS.
  2. Navigate to "Account Payment and Allocation
  3. Process a payment for customer 0002.
  4. At completion, the allocation screen will populate.
  5. Auto allocate the payment and click on "OK".
  6. The system prompts an error message. Refer to Figure 1.
3. Environment Details
  • Version: 9.5 Beta 2
  • Setup - Demo
  • Server: QA4
  • Database: LINKSOFT- UAT95-LINKFJ

4. Screenshot: Include screenshots for cases that need clarity. Reduce the image size before attaching it to the case.

Thanks
Rashna

Audit Notes:Edited by sanjay on 05/03/19 09:41. 
29 Aug 201809:02AM Comment 1 by Alvis (Link Technologies) Case 9545 added to project 09.5
29 Aug 201810:51AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 29-08-2018 10:51 AM Time Taken: 1.00
Development work for this case has been completed.
The change will be available in version: 9.5 beta 3

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Corrected report links for company header.

2. The issue was caused by:

  1. An incorrect link was used in company header

    3. Next Step

    1. UAT

    10 Sep 201808:02AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 10-09-2018 08:02 AM Time Taken: 1.00
    System test completed. proceed with UAT. 

    17 Sep 201809:57AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 17-09-2018 09:57 AM Time Taken: 5.00
    Hi Sanjay, 

    QA Results
    Tests carried out according to requirements specified on the case header

    Test Results Summary

    Table 1 - Summarised list of issues
    NoTest Description Pass/Fail 
    1
     Payment Allocation report should be printed after payment allocation to a receipt.
    		 Failed

    Environment Details

    1. OS version: Windows Server 2012
    2. Application version: 10.0.0.0 Beta 3
    3. Setup: Demo
    4. Server : 10.0.0.10
    5. Database: LINKSOFT-DEMO-10-RASHNA

    Steps to reproduce failed scenarios:

    1. Log into POS.
    2. Navigate to "Payment for Credit Sale"
    3. Process a payment for customer 0002.
    4. At completion, the allocation screen will populate.
    5. Auto allocate the payment and click on "OK".
    6. The system prompts an error message. Refer to Figure 1.

    Figure 1: Error 


    Next Step: Development team to resolve the case.

    Thanks
    Rashna


      17 Sep 201802:25PM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 17-09-2018 02:25 PM Time Taken: 1.00
      Development work for this case has been completed.
      The change will be available in version: 10 beta 4

      1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

      1. Updated upgrade script to change station configuration base values for the following:
        1. Account Payment
        2. Account Payment A4
        3. Delivery
        4. Delivery Slip
        5. Float
        6. Park
        7. PrePayment
        8. PaymentAdjustment

      2. The issue was caused by:

      1. Station configuration base was not migrated to new reports.

        3. Next Step

        1. UAT

        26 Sep 201807:12AM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 26-09-2018 07:12 AM Time Taken: 1.00
        Hi Sanjay
        QA Results
        Tests carried out according to requirements specified on the case header

        Test Results Summary

        Table 1 - Summarised list of issues
        NoTest Description Pass/Fail 
        1
        1. Log into POS.
        2. Navigate to "Account Payment and Allocation
        3. Process a payment for customer 0002.
        4. At completion, the allocation screen will populate.
        5. Auto allocate the payment and click on "OK".
        6. Complete the sale and the receipt should be printed successfully.
         
        		Pass

        Environment Details

        1. OS version: Windows Server 2012
        2. Application version: 10 Beta 4
        3. Setup: Demo 
        4. Server : 10.0.0.10
        5. Database: LINKSOFT-DEMO-10-RASHNA

        Steps to reproduce failed scenarios: N/A

        Next Step: Case assigned to Sanjay for closure.


          26 Sep 201804:53PM Comment 7 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 26-09-2018 04:53 PM
          Thanks Rashna

          09 Oct 201908:14AM Comment 8 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
          If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09545 in the subject line of all emails regarding this issue.

          Document size: 10.9 KB
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