| Subject: | Changes to Helpdesk Project management |
| Summary: | The following changes are required: - Add project number to grid - Call Analyser - View calls
- Add number of calls to Projects View
- Add project description to Project Detail view
- Prevent adding calls to a project if the call is already assigned to another project
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| Audit Notes: | |
| 04 Dec 2015 | 09:34AM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 2.00 |
| Changed procedure [LT_HEL_CallHeader_SEARCH] to include ProjectNumber and added to grid |
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| 04 Dec 2015 | 09:47AM Comment 2 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 2.00 |
| Added the following to projects view - Add number of calls to Projects View
- Add project description to Project Detail view
Changed procedure [LT_HEL_Projects_SELECT] to include call count.
Alvis please include changed objects in script, validate and close case. Thanks, |
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| 04 Dec 2015 | 10:14AM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| Added condition t prevent addigning one call to multiple projects |
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| 04 Dec 2015 | 10:50AM Comment 4 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| The following changes has been tested:
- Add project number to grid - Call Analyser - View calls - PASS
- Add number of calls to Projects View - PASS
- Add project description to Project Detail view - PASS
- Prevent adding calls to a project if the call is already assigned to another project - PASS
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