Company: Link Technologies
Case No: L09727. Project: 10.10: LinkSOFT Version 10.1
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 28 Nov 2018 10:04AM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 5.00 (Weight: 5.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Alvis, Rashna, Sanjay
Resolve By: Thursday, 29 November 2018 11:59 PM [1948 days since logged date]
Status: Closed
Subject: System Verification Report - displays "Error Executing Rule"?. Ref Case 9711 for version 10.1 Equivalent
Summary:    

Consultant On-Site - Motibhai

Dear Team,

Please advise why does the report show the highlighted message? Is something wrong?


I have provided a copy of the database to Rashna.

Please advise.

Regards
Aarti Gayaneshwar

Audit Notes:Edited by aarti on 08/12/20 09:43. Edited by rashna on 18/03/19 10:11. Edited by sanjay on 05/03/19 10:38. Edited by sanjay on 10/12/18 08:17. 
28 Nov 201810:16AM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 28-11-2018 10:16 AM Time Taken: 1.00 Notes: Edited by rashna on 28/11/18 10:17. 

Hi Alvis, 

I have verified this case in version 949 Patch 6 in QA4. A consultant is on site with this version.

Setup Details

  • Database: CLIENT-MOTI-LINKSOFT
  • Server: 10.0.0.14
  • Application in QA2
  • Login: Manager PW: 12.

Findings

  1. The issue is not replicated in the demo database.
  2. The report takes 50 minutes to generate a 1-page report
    1. Filters
      1. Company - FFL
      2. Module - PAYROLL
  3. Please explain why users would get the message as "Error Executing Rule".

Thanks
Rashna


28 Nov 201801:33PM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 28-11-2018 01:33 PM Time Taken: 1.00
Development work for this case has been completed.
The change will be available in version: 949.006

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Corrected the script to execute for rules "Deductions more than allowed" and "Missing Timesheet Employee"

2. The issue was caused by:

  1. Incorrect script syntax was used.

    3. Next Step

    1. UAT

    28 Nov 201802:42PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 28-11-2018 02:42 PM Time Taken: 1.00

    Hi Alvis, 

    I have tested the case with 949 P6, the error still exists on the report for "SG Calculation". Refer to the attached file "ErrorCase9727".

    Setup Details

    • Database: CLIENT-MOTI-LINKSOFT
    • Server: 10.0.0.14
    • Application in QA2
    • Login: Manager PW: 12.
    Regards
    Rashna


    28 Nov 201803:13PM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 28-11-2018 03:13 PM Time Taken: 1.00
    Development work for this case has been completed.
    The change will be available in version: 949.006

    1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

    1. Removed "SG Calculation" rule from the verification report.

    2. The issue was caused by:

    1. "SG Calculation" rule is no longer applicable as "Super Guarantee" is calculated on each pay.

      3. Next Step

      1. UAT

      29 Nov 201807:36AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 30-11-2018 12:00 AM Time Taken: 1.00
      Hi Sanjay
      QA Results
      Tests carried out according to requirements specified on the case header

      Test Results Summary

      Table 1 - Summarised list of issues
      NoTest DescriptionPass/Fail
      1Validate that the report filters are functional on the casePass
      2Execute the report and validate that "Error Executing Rule" is fixed Pass.
      Tested with all companies in the client database
      3Generate and validate data with the "Rule Group" and "Rule Code" filtersPass

      Notes: The report is now generated in 3 seconds having 11 pages.

      Environment Details

      1. OS version: Windows Server 2012
      2. Application version: 949 Patch 6
      3. Setup: Demo
      4. Server : 10.0.0.12
      5. Database: CLIENT-MOTI-LINKSOFT

      Steps to reproduce failed scenarios: N/A

      Next Step: for closure


        29 Nov 201803:02PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 29-11-2018 03:02 PM

        Hi Sanjay, 

        949 Patch 6 released to client.

        Thanks
        Rashna


        30 Nov 201808:22AM Comment 7 by Alvis (Link Technologies) Case 9727 added to project 10.1
        10 Dec 201808:18AM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 10-12-2018 08:18 AM
        Thanks Rashna

        09 Oct 201908:14AM Comment 9 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
        08 Dec 202009:43AM Comment 10 by Aarti Pooja Gayaneshwar (Link Business Solutions) ETC was changed from 29/11/2018 to 29/11/2018
        Attachments:
        General Documents - Case: 9727:ErrorCase9727.jpg
        If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09727 in the subject line of all emails regarding this issue.

        Document size: 69.1 KB
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