Company: Link Technologies
Case No: L12466
Logged By: Sanjay (Link Technologies) on 05 Apr 2013 12:40AM
Priority: Not Applicable
Product: Other
Group: To be assigned
Time Taken: 0.00
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Friday, 05 April 2013 12:40 AM [4011 days since logged date]
Status: Closed
Subject: LINK Helpdesk - Features and Benefits
Summary:    
Link Helpdesk Released version 7.2 today

Below are the key features and Benefits of Link Helpdesk/Case Management System
List of Key Functionality:
1. Unlimited users (no restrictions or users licences), Perpetual licence (no expiry)
2. Integration to Epicor available
3. User defined Priority, Groups and Categories
4. Graphical aids to assist with analysing cases
5. Web based pivot analysis to slice and dice data to get a clear view of cases
6. Email alerts as soon as cases are created/updated
7. Daily summary sent to each person with Outstanding and Overdue status. Email contains attachments and full case details.
8. Ability to attach multiple attachments to a case or to comments
9. Ability to add screenshots on cases and comments
10. Ability to add Key responsibility to a case and also assign individual tasks of a case to different people
11. Easy search (Full Text) for cases or any field within a case
12. Simple Filter/Sort and ability to customise filters
13. Task Templates allows you to pre-define tasks and configure them to initiate on any frequency or just once
14. Case templates allows you to pre-define templates that users must fill in when creating cases
15. Several parameterised crystal reports provided with the package. Users can create their own reports and add it to the list
16. Simple security workflow separating Case managers, General users, departments etc
17. Easy to use knowledge base system
18. User defined Process Management allows you to create jobs that can be initiated by support personal
19. Rich Text editor allows users to add pictures, screen shots and unlimited number of attachments easily
20. Clear view of History of comments
21. Special functions prevents the system from timing out when logging lengthy cases.
22. FULL Web based solution


What makes Link helpdesk a good choice for your company

1. System runs on Microsoft SQL server versions 2012, 2008, 2008R2, 2005 (Express, Standard and Enterprise editions).
2. Web pages are served by IIS 6, 7 or 7.5.
3. All Reports use Crystal Reports
4. Hosted solution or on premise hosting available
5. Epicor Integration is also available so Inventory and Assets in Epicor can be tagged with cases.
6. JIWA Integration is also available so Inventory and Assets in Epicor can be tagged with cases.
7. Web based solution makes it very easy to maintain and deploy.


Pricing: Please provide the number of user licences required for a competitive quote.

Below are three links that has some additional information on our helpdesk System:


Audit Notes:
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12466 in the subject line of all emails regarding this issue.

Document size: 4.9 KB
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