| Subject: | Case Information field labels is inconsistency on Help-desk. |
| Summary: | Test Case: To ensure screens field labels are consistent. Test Result: The field label for case information is inconsistent. When a logged request is expanded it states " Summary" and not Case Information. Supporting Documents: Please refer to the image below. On the entry form, the label name is: "Case Information" whereas the expanded view shows "Summary" 
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| Audit Notes: | Edited by sanjay on 08/12/20 10:49. |
| 04 Mar 2015 | 02:00PM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 12:00 AM |
| Sanjay can you resolve this issue |
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| 09 Mar 2015 | 09:05AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| I will attend top this in the end of month release for helpdesk |
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| 19 Mar 2015 | 09:27AM Comment 3 by Sanjay (Link Technologies) Assigned To: AwaitingApproval Followup Date: 11-12-2015 12:00 AM |
| Thanks Rashna, This case is being assigned for development approval |
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| 27 Mar 2015 | 09:50AM Comment 4 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 11-12-2015 12:00 AM |
| Approved and assigned to development |
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| 28 Apr 2015 | 08:48AM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 11-12-2015 12:00 AM |
| Assigned to development |
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| 03 Dec 2015 | 02:46PM Comment 6 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| Hi Alvis, Please chang helpdesk version to 7.5.0.8 thn assign the case to RASHNA. Hi Rashna, the change has been made and applied to DEV-HELPDESK. Please verify and close this case.
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| 04 Dec 2015 | 10:43AM Comment 7 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| Scripts has been compiled and included in helpdesk 7508 build |
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| 04 Dec 2015 | 10:53AM Comment 8 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| Tested updates, it is now showing correct aliases from the configuraiton. |
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