Company: Link Technologies
Case No: L07198. Project: 07.50: LinkSOFT Version 7.5
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 03 Nov 2015 01:21PM
Priority: Medium
Product: Point of Sale
Group: Software Defect
Time Taken: 7.25 (Weight: 7.25)
Version: 07.500.0904
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Sanjeet
Resolve By: Wednesday, 04 November 2015 12:00 AM [3109 days since logged date]
Status: Closed
Subject: Unable to save changes in menu 519 once product id populates having the configuration "Automatic Product Code (Y/N)" is set to "Y".
Summary:    
1. Problem Details

When the configuration "Automatic Product Code (Y/N)" is set to "Y", and a new product is created and saved, any alteration made once the product ID is loaded gives the following error:

2. Error Message (Include screenshot of error)


3. Environment Details
Server Name:  QA4
Database name: LINKOSFT
Application Hosted on: QA4
Login User ID/Password: 
Client Operating System: 
Browser version (if Aplicable):  

4. Relevant History Information

The issue can be reproduced by performing the following:
  1. Set "Automatic Product Code (Y/N)" is set to "Y"
  2. On menu 519 - Create a product.
  3. Save.
  4. Enter in details section.
  5. Click save.
  6. Error msg occurs.

4. How to prevent this issue

The users currently after saving the product, have to click previous and come back to that product to cater for the changes.

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--- TO BE COMPLETED AFTER THE CASE HAS BEEN RESOLVED ---
Has the problem been solved?:

Steps taken to resolve the issue:

Has the final solution review been done with the customer? (Yes/No)  Notes from discussion with customer:

Audit Notes:
04 Nov 201509:55AM Comment 1 by Sanjeet (Link Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 04-11-2015 09:55 AM Time Taken: 1.00

Hi Aarti,


If the flag was set to 'Y' before you created the product, the list item should have been created as soon as save was activated.

If have created a product with flag as 'N' and then changed the flag after saving the header, then you will get error as db trigger is trying to automatically create the lines and at the same time application is trying to do the same.


Also the call does not have clear steps for me to replicate.


Regards

Sanjeet


16 Nov 201508:01AM Comment 2 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 16-11-2015 08:01 AM Time Taken: 1.00

Dear Sanjeet,

As discussed, below are the steps to replicate:

  1. Set "Automatic Product Code (Y/N)" is set to "Y"
  2. Set "Auto location insert in Inventory (Y/N)" is set to "N"
  3. On menu 519 - Create a product.
  4. Save.
  5. Enter in details section.
  6. Click save.
  7. Error msg occurs.

Regards,

Aarti


16 Nov 201508:39AM Comment 3 by Sanjeet (Link Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 16-11-2015 08:39 AM Time Taken: 1.00

Hi Aarti,

Resolved. For QA in patch 8.

Regards

Sanjeet


23 Nov 201505:59AM Comment 4 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 23-11-2015 05:59 AM Time Taken: 0.50

Dear Sanjeet,

Awaitng Patch 8 Release to test this case.


Regards,

Aarti. 


25 Nov 201508:20AM Comment 5 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 25-11-2015 08:20 AM Time Taken: 0.25

Dear Sanjeet,

Awaitng Patch 8 Release to test this case.


Regards,

Aarti. 


27 Nov 201501:03PM Comment 6 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 27-11-2015 01:03 PM Time Taken: 1.00

Dear Sanjeet,

Please be advised, I have tested this in the Build provided on Fiji FTP and it is working as required.

Awaiting to have this tested in update 8.


Regards,

Aarti


30 Nov 201506:33AM Comment 7 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 02-12-2015 12:00 AM Time Taken: 0.50

Dear Sanjeet,

Please kindly advise whether this update is part of patch 8 download (the link on the UAT sheet).


Regards,

Aarti.


03 Dec 201502:47PM Comment 8 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 03-12-2015 02:47 PM Time Taken: 0.50

Dear Sanjeet,

Please kindly advise whether this update is part of patch 8 download (the link on the UAT sheet).


Regards,

Aarti.


07 Dec 201510:17AM Comment 9 by Sanjeet (Link Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 07-12-2015 10:17 AM Time Taken: 0.50

Hi aarti,


Will be available with the patch that will be released this evening.


Regards

Sanjeet


08 Dec 201509:39AM Comment 10 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 08-12-2015 09:39 AM Time Taken: 1.00

Dear Sanjeet,

I have tested this and it is working as required.

Thank you,

Aarti.


11 Dec 201509:02AM Comment 11 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 09:02 AM
Opened case to add to project

11 Dec 201509:08AM Comment 12 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 09:08 AM
Case added to project. closing 

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L07198 in the subject line of all emails regarding this issue.

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