| Subject: | Emails sent to support@linktechnologies.com.au does not get auto logged or updated in cases in helpdesk |
| Summary: | Emails being sent to support@linktechnologies.com.au does not get auto logged or updated in cases in helpdesk There was an email sent this morning by LTA which did not get updated in the existing case in Helpdesk. This case has a resolved status but the case did not get updated. Please find below email:  |
| Audit Notes: | Edited by karishma on 08/12/20 09:42. Edited by sanjay on 05/03/19 10:30. Edited by alvis on 03/10/18 15:06. |
| 03 Oct 2018 | 11:41AM Comment 1 by Alvis (Link Technologies) Case 9604 added to project 10.0 |
| 03 Oct 2018 | 03:06PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-10-2018 03:06 PM Time Taken: 2.00 |
| Development work for this case has been completed. The change will be available in version: 10 beta7 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - The helpdesk email import scheduler was missing from the install set. This has been added in version 10.07.
2. The issue was caused by: - Application merge did not include email import scheduler
3. Next Step - UAT
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| 05 Oct 2018 | 11:09AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 05-10-2018 11:09 AM Time Taken: 1.00 |
| System test completed. Proceed with UAT in version 10 beta7 |
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| 08 Oct 2018 | 08:16AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 08-10-2018 08:16 AM Time Taken: 1.00 |
| Hi Sanjay QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Verify that the "EmailEmailImportScheduler" is included in the web config file | Pass. Default value is No. |
Environment Details - OS version: Windows Server 2012
- Application version: 10 Beta 7
- Setup: Demo
- Server : 10.0.0.10
- Database: LINKSOFT-DEMO-10-RASHNA
Steps to reproduce failed scenarios: N/A Next Step: for closure
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| 09 Oct 2018 | 10:09AM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 09-10-2018 10:09 AM |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |
| 08 Dec 2020 | 09:42AM Comment 7 by Karishma Kartika Devi (Link Fiji) ETC was changed from 03/10/2018 to 03/10/2018 |