| Subject: | Call Monitor should show calls not equal to CLOSED and display order should be based on Status, Priority, Category and Group |
| Summary: | Helpdesk Call Monitor is showing all calls by default. This needs to be changed so that the calls shown are <> "Closed" as Closed calls need not be monitored. The display order should be same as the Call List, which is "Status.DisplayOrder", Priority, Category and Group "Display Order" Value. There is no need to display database filters as we already have column filters |
| Audit Notes: | |
| 06 Dec 2017 | 02:32PM Comment 1 by Sanjay (Link Technologies) Case 8957 added to project 8.2 |
| 06 Dec 2017 | 02:35PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 06-12-2017 02:35 PM Time Taken: 6.00 |
| The following changes have been made to call monitor: - Removed database search filters
- Added a new procedure to extract call monitor cases named: LT_HEL_CallMonitor_Select
- Removed restriction by user as call monitor should not be user dependent
- Changed sort order to "Status, Priority, Category, Group" "Display Order" values followed by Call Number
- Moved REFRESH Lable to bottom of the page
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| 09 Mar 2018 | 01:53PM Comment 3 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 09-03-2018 01:53 PM Time Taken: 1.00 |
| System test completed. |
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| 09 Oct 2019 | 08:14AM Comment 4 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |