| Subject: | Duplicate organisation code is created when data is imported from 9.4 to 9.5 - Helpdesk. |
| Summary: | Hi Alvis, Can you please advise if the current functionality is valid. - A NEW database has a default organization code.
- Navigate to Company Administration -- Organisations
- Code = 1001
- Description = Your Company Name.
- The 9401 helpdesk database also had an organisation code as 1001. Description as "Link Demo".
- Before importing the data, I updated the description of the organization in 95 to "Link Demo" also.
- However, when the data was imported two entries were created for the organization with code 1001. Refer to Figure 1.
I know we have the ability to disable one entry, but the duplicate entries at the first place are not valid.
Test Environment - Version 9500
- Database - HELPDESK-UAT-LINKFJ
Figure 1: Organisation 
Thanks
Rashna |
| Audit Notes: | Edited by rashna on 08/12/20 09:43. Edited by alvis on 05/10/18 11:41. Edited by rashna on 15/08/18 08:00. Edited by rashna on 15/08/18 08:00. |
| 15 Aug 2018 | 02:15PM Comment 1 by Alvis (Link Technologies) Case 9508 added to project 09.5 |
| 15 Aug 2018 | 02:56PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 15-08-2018 02:56 PM Time Taken: 1.00 |
| Development work for this case has been completed. The change will be available in version: 9.5 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Added unique index on "Organisation" code to prevent the duplicate import of data.
2. The issue was caused by:
3. Next Step
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| 23 Aug 2018 | 07:39AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 23-08-2018 07:39 AM |
| Proceed with UAT using LinkSOFT95BETA2 |
|
| 24 Aug 2018 | 01:08PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 24-08-2018 01:08 PM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | 1 | Create helpdesk database as HELPDESK-941-LINKFJ set the organization as 1001 - LinkDemo 941 | Pass | | 2 | Create helpdesk database as HELPDESK-95B2-LINKFJ set the organization as 1001 - LinkDemo 95 | Pass | | 3 | Import the helpdesk database from 941 to 95. Validate that after data import only entry is exist under "Organisation" as LinkDemo 95 | Pass |
Environment Details - OS version:Windows Server 2012
- Application version:9.5 Beta 2
- Setup: Demo
- Server : QA4
- Database:HELPDESK-941-LINKFJ & HELPDESK-95B2-LINKFJ
Steps to reproduce failed scenarios: - N/A
Next Step:
Case assigned Sanjay for closure. |
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| 28 Aug 2018 | 09:13AM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-08-2018 09:13 AM |
| Thanks Rashna |
|
| 09 Oct 2019 | 08:14AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |
| 08 Dec 2020 | 09:43AM Comment 7 by Rashna (Edge Business Solutions) ETC was changed from 16/08/2018 to 16/08/2018 |