| Subject: | Incorrect void amounts on the Customer Statement - Running Total report |
| Summary: | Hi Sanjay, I have set up and tested the case in QA3. Database : LINKSOFT Version 7500.007 Customer : DC00000898. The following steps were taken. - Conducted a credit sale of $363.00 for the customer.
- Received a payment of $2000 from Payment/Credit in POS.
- Allocated $100.00 to the credit sale receipt.
- Processed a return of the credit sale where the $100.00 was refunded.
- Voided the remaining $1900 from the customer screen in POS.
Note the report displays a void amount of $2000(Total) causing an amount due of $100. 
Thus the Customer Statement - Running Total report does not tie with the Customer Balance Listing which shows the correct balance of $0.00  Regards Rashna |
| Audit Notes: | |
| 26 Nov 2015 | 01:55PM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 26-11-2015 01:55 PM Time Taken: 2.00 |
| Resolved issue in patch 8. The report was picking void amount from payment lines which was not correct. I have changed it to pick void amount from payment header table. |
|
| 26 Nov 2015 | 02:37PM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 26-11-2015 02:37 PM Time Taken: 0.50 |
| Hi Aarti, I will not be in Office tomorrow as I will be on site, may you please test this case as part of patch 8. Regards Rashna |
|
| 27 Nov 2015 | 10:07AM Comment 3 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 27-11-2015 10:07 AM Time Taken: 1.50 |
| Dear Rashna / Alvis, I have tested this in Patch 8 using the mentioned steps in this case and this has been resolved. Therefore closing the case. |
|