Company: Link Technologies
Case No: L09174. Project: 09.40: LinkSOFT Version 9.4
Logged By: Rashna (Edge Business Solutions) on 05 Mar 2018 10:19AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 2.00 (Weight: 2.00)
Version: 9.496.1128
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Tuesday, 06 March 2018 12:00 AM [2216 days since logged date]
Status: Closed
Subject: Unable to print receipts when the receipt file is set from Station Base Config
Summary:    

Hi Sanjay, 

The below was done.

  1. We change the value for "ReportNameReceipt" in POSWeb to "Reports\POS-PS155-ReceiptA4".
  2. Loaded an item in POS and saved the transaction.
  3. When completing the sale, the receipt is not printed. Refer to Figure 1 for error.

Setup

Server: 10.0.0.14
Database: LINKSOFT928_NEW
POS: http://10.0.0.14/POS928_NEW

Figure 1: Error


Audit Notes:
05 Mar 201811:48AM Comment 1 by Alvis (Link Technologies) Case 9174 added to project 9.2
05 Mar 201812:02PM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 05-03-2018 12:02 PM Time Taken: 1.00

Hi Rashna,

The configuration for reports is missing the extension ".rpt".

Please change this in the configuration and try again.

regards
Alvis


05 Mar 201801:24PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 05-03-2018 01:24 PM Time Taken: 1.00

Tested Case with report path as "Reports\POS-PS155-ReceiptA4.rpt".

The receipt was successfully printed.

This case is now closed.


09 Oct 201908:14AM Comment 4 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09174 in the subject line of all emails regarding this issue.

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