Company: Edge Business Solutions Call No: E02449 Logged By: Joyce Singh (Proficient Customer Solutions) on 09 Mar 2023 09:57PM Priority: Medium Category: LinkSOFT Group: Support Time Taken: 1.00 Reference: Proficient Customer Solutions Assigned To: Nathaniel Lal Circulation: Joyce Singh, Nathaniel Lal ETC: Thursday, 09 March 2023 09:57 PM [418 days since logged date] Status: Closed

Subject: Generating Pay Day Manual Reports Fails Summary:     Hi Team, Requesting for assistance for downloading pay day manual reports.  It gave me the following error message. I went and changed and downloaded it again. It still says failed. Please find both screenshots attached. Anticipating favorable response. Thanks  Joyce Singh Ph: 9757259 Audit Notes: Edited by nathaniel on 10/03/23 09:15.  10 Mar 2023 09:40AM Comment 1 by Nathaniel Lal Assigned To: Nathaniel Lal Followup Date: 14-03-2023 09:37 AM Time Taken: 1.00 Bula Team, We advised Joyce via Viber support group that after changing the paycode classification, regenerate the report.  After doing so, Joyce confirmed that she was able to generate the report successfully. Regards Nathaniel

If you have any queries regarding this support incident, please call our support on +679 9237454 or email support@edgebizsolutions.com and include the Call No: E02449 in the subject line of all emails regarding this issue. Document size: 1.8 KB