| Subject: | POS Receipts take longer to print in version 8.2.9 due to Multiple sub-reports |
| Summary: | Receipts take longer to print in version 8.2.9 Below Analysis was done Version 8.19 - Receipt was printed in 2.46 sec
- The reprint was printed in 2.03 sec.
Version 8.2.9 - The first receipt took 9.01 seconds to print. Reports afterward took 4.51 seconds
- The reprint was printed in 4.34sec
Changes from version 819 to 829 - Cash Receipt, Credit, Layby, Returns and Quote now use one receipt file "POS-PS154-Receipt 80mm"
- 8.2.9 includes VMS codes.
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| Audit Notes: | |
| 06 Feb 2018 | 09:26AM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-02-2018 09:26 AM |
| HI Rashna, can you try this on QA1 and provide results? |
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| 08 Feb 2018 | 09:11AM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 09-02-2018 12:00 AM Time Taken: 1.00 |
| Hi Team, Test Results Version 8.2.9 Tested on QA1 - Client is on QA1
- Database is on QA4
- Database LINKSOFT
| Transaction 1 | Time | | 1 | 8.36 sec | | 2 | 4.5 sec sales completed by F2 function. | | 3 | 4.52 sec sales completed by clicking on completed |
Version 8.1.9 Tested on QA2 - Client is on QA2
- Database is on QA4
- Database LINKSOFT819
| Transaction 1 | Time | | 1 | 6 sec | | 2 | 2.82 sec sales completed by F2 function. | | 3 | 3.19 sec sales completed by clicking on completed |
Regards
Rashna |
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| 08 Feb 2018 | 09:25AM Comment 3 by Alvis (Link Technologies) Case 9089 added to project 8.3 |
| 08 Feb 2018 | 10:02AM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 08-02-2018 10:02 AM Time Taken: 2.00 |
| HI Rashna, I have tested this on our environment and measured the time from Receipt Payment Save to File dialog popup. The results are: - First Print - 10 items - 5.3 seconds
- Second print - 10 items 2 seconds
Procedures execute in under 2 seconds on 829. We cannot test this on QA1 as QA1 has version 8.3 and not 8.29 as mentioned in comment 2. We performed this test with 5 transactions. We noted that the printer takes 7 seconds to print the actual receipt, however, we do have a slow printer (epson 1200) Regards
Sanjay/Alvis
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| 08 Feb 2018 | 10:40AM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 08-02-2018 10:40 AM Time Taken: 4.00 |
| Hi Rashna, further analysis on this case is shown below: | | Framework 18.0.20 | Framework 18.0.18 | | All time in ms | 1st Run | 2nd Run | 1st Run | 2nd Run | | Save Transaction Completed | 20 | 21 | 21 | 20 | | Crystal Framework Load | 4200 | 2567 | 3900 | 2570 | | Receipt print procedure | 18 | 18 | 18 | 18 | | Total Time | 4,238.00 | 2,606.00 | 3,939.00 | 2,608.00 | | | | | | | | Note: | | | | | | 1. 10 lines in sale transaction | | | | | 2. Time taken based on save file to disk | | | | |
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| 12 Feb 2018 | 09:32AM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 12-02-2018 09:32 AM Time Taken: 1.00 |
| Unable to replicate the issue and will be removed from development queue. |
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| 12 Feb 2018 | 09:32AM Comment 7 by Sanjay (Link Technologies) Case 9089 removed from project 8.3 |
| 12 Feb 2018 | 10:45AM Comment 8 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 12-02-2018 10:45 AM Time Taken: 1.00 |
| Hi Sanjay and Alvis, Refer to Figure 3, for results I got with a client-server setup using QA1 and QA4. In addition, below clients have been upgraded to 8.2.9. They have reported receipt printing is slow. - HBK -
- HBK is using POS machine provided by LINK
- Lunaeva
- Savusavu Pharmacy.
If required, we can do a GTM session and test this together. Figure 1: Email from HBK. 
Figure 2: Upgrade feedback from Lunaeva 
Figure 3: Test Results 
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| 12 Feb 2018 | 04:27PM Comment 9 by Alvis (Link Technologies) Case 9089 added to project 8.3 |
| 12 Feb 2018 | 04:28PM Comment 10 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 12-02-2018 04:28 PM Time Taken: 6.00 |
| We have investigated the issue and found that multiple subreports slow down the crystal framework to load the report. To resolve the issue, we have removed all subreports from the 80mm receipt. |
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| 13 Feb 2018 | 11:55AM Comment 11 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 13-02-2018 11:55 AM Time Taken: 0.50 |
| System test complete. Please proceed with UAT. |
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| 14 Feb 2018 | 11:12AM Comment 12 by Sanjeet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 14-02-2018 11:12 AM Time Taken: 1.00 |
| Bula Team, Receipt speed has significantly improved. 1st Print took 2.64 Seconds 2nd and there after took 1.98 seconds tested with 50 items in a receipts. Approx 2 seconds. Regards
Sanjeet
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| 09 Oct 2019 | 08:14AM Comment 13 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |