| Subject: | Names used in Help-desk Menus are inconsistent |
| Summary: | Test Case: Verify that the helpdesk menus are consistent Test Result: Found that in the Main Menu, we are using the words "Calls" and "Case" interchangably Supporting Documents: Refer to menu items labeled 1 and 2 below. 
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| Audit Notes: | Edited by sanjay on 08/12/20 10:49. |
| 20 Mar 2015 | 08:30AM Comment 1 by Sanjay (Link Technologies) Assigned To: AwaitingApproval Followup Date: 11-12-2015 12:00 AM |
| Transferred to APPROVAL as this is a change request. |
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| 27 Mar 2015 | 09:51AM Comment 2 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 11-12-2015 12:00 AM |
| Approved and assigned to development |
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| 28 Apr 2015 | 08:15AM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 11-12-2015 12:00 AM |
| Assigned to development as this will be done in 7500 |
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| 03 Dec 2015 | 02:21PM Comment 4 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| Hi Alvis, can you change the menu names based on LT_SYS_Configuration settings?. |
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| 04 Dec 2015 | 10:42AM Comment 5 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| Resolved. Updates will be in helpdesk 7508 build |
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| 04 Dec 2015 | 10:51AM Comment 6 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2015 12:00 AM Time Taken: 1.00 |
| Tested the updates and menu names for View all calls are now picked from configuration. |
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