| Subject: | Pay Approver Cannot Close the Pay |
| Summary: | 1. Problem Details
User "1596" is trying to Close the Pay however the message keeps appearing as Active (Waiting to close) - Cannot close pay for Payrun [ID: 407]. Reason: Pay needs to be approved
The User also tries to Approve the Pay but the same message remains
2. Error Message (screenshot of the error)
Active (Waiting to close) - Cannot close pay for Payrun [ID: 407]. Reason: Pay needs to be approved
3. Environment Details
Link - https://www.link247.com.au/JacksRetail Version - 13.40.0602.GA |
| Audit Notes: | Edited by sanjay on 22/07/22 09:51. Edited by sanjay on 20/07/22 09:31. |
| 20 Jul 2022 | 09:28AM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Vineshwar Prasad (Edge Business Solutions) Followup Date: 21-07-2022 09:25 AM Time Taken: 2.00 |
| Diagnostic performed;- We tried to Verify or Submit the Pay and the message for Pay Status did not change.
- We had to manually remove the "Sub-Status" and "Status Message" from Payrun 407.
- We were able to then Submit, Approve and Close this Pay
- The cause of the issue has not been identified
Transfering to development to investigate further. |
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| 20 Jul 2022 | 09:30AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 20-07-2022 03:30 PM Time Taken: 1.00 |
| We agreed to reset the "Sub Status" and "Status Message" when a pay is submitted. |
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| 20 Jul 2022 | 09:31AM Comment 3 by Sanjay (Link Technologies) Case L12761 added to project 14.00 |
| 20 Jul 2022 | 09:31AM Comment 4 by Sanjay (Link Technologies) ETC was changed from 21/07/2022 to 26/07/2022 |
| 20 Jul 2022 | 09:31AM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 20-07-2022 03:31 PM Time Taken: 1.00 |
| Code used to resolve:
UPDATE PR_PAYRUN set SubStatus = '', StatusMessage = '' WHERE COMPANY_ID = '47' AND PAYRUN_ID = '407'
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| 20 Jul 2022 | 10:34AM Comment 6 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 31-07-2022 03:31 PM Time Taken: 6.00 Notes: ETC extended from: 26/07/2022 to 31/07/2022 |
| PART A - Development work for this case has been completed. 1. The change will be available in version: 14.00 2. The following changes were made(Include Database object names, Program classes, and any other relevant information): - When a "pay" is VERIFIED, we reset any old Status messages as the pay needs to RE-START its workflow
3. Affected Areas: - Pay Processing - "VERIFY PAY"
4. The issue was caused by: - If a user changes workflow midst pay approval, or if other workflow parameters change, the system may go into a "Hold" state causing the pay to be "Stranded". We new RESET the pay workflow when a "pay" is "Verified" to allow the process to start again.
5. Other Relevant Notes:
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT
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| 21 Jul 2022 | 01:32PM Comment 7 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 21-07-2022 07:03 PM Time Taken: 3.00 |
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The following tests were performed:
Table 1 - Test Results
| No | Test Case | Expected Result | Pass/Fail | Comments | | 1 | Created new pay with Chain Approval. Submitted Pay and deleted Approval workflow. "Verify" pay
| Pay should be Verified
| Pass
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| | 2 | Add Approval Workflow, Approve and Close
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| Pass
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| | 3 |
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Environment Details - OS version: Win11
- Application version: 14.00
- Setup on:
- Server: LinkQA4
- Database: LinkSOFT
- LinkSOFT URL: HTTP://LinkQA4/LinkSOFT
- Login Details: Standard username and password for user "admin"
Next Step: Closure
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