Company: Link Technologies Case No: L12520 Logged By: Sanjay (Link Technologies) on 15 Nov 2016 09:40AM Priority: Not Applicable Product: Other Group: To be assigned Time Taken: 0.00 Assigned To: Sanjay (Link Technologies) Circulation: Sanjay Resolve By: Tuesday, 15 November 2016 09:40 AM [2718 days since logged date] Status: Closed

Subject: HELPDESK version 807.03 Released 15/11/2016 04:00PM AEST Summary:     A new version of Link Technologies Software is available for customers who are on Active Annual maintenance. Please note that this is a new installation. To upgrade to this version, please contact Link Technologies for upgrade instructions. Upgrades must be performed by Link Technologies authorised consultants as upgrades must be planned and tested in your test environment. Features and fixes added to this version are listed below: HELPDESK version 807.03 Released 15/11/2016 04:00PM AEST CASE Type Priority Details 7586 Internal Task Medium When creating a new Case from "Detail" option, show SLA Message on RED Title bar 7921 New Feature High Add ability to handle Attachments when case is created from EMAIL 8000 Change Request Medium Improvements to Password Recovery Option 8028 New Feature High Ability to mark satisfactory level by user 8029 New Feature High New case entry: Populate contact name and number by the logged by user 8040 System Issue High Support Cases from email are merged based on subject 8041 Internal Task High Surveys to be Submitted via Company Tablets 8048 New Feature High Add functionality to view customer satisfaction 8057 Change Request High Add the ability to "Cancel Surveys" 7822 Change Request Medium Improve survey response analysis 7823 Change Request Medium Improve task detail analysis Audit Notes:

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12520 in the subject line of all emails regarding this issue. Document size: 14.1 KB For call complaints, please contact the Managing Director of the company using this form.