Issue: Partial Close of a shift prints incomplete data in the "Shift Close Report".

Steps to Replicate

1. Open a shift and process below transactions.
   1. Sale of $30.00 with payment as Cash.
   2. Sale of $30.00 with payment as Cheque. Surcharge $2.00
   3. Sale of $40.00 with payment as Eftpos.
2. Partial Close the shift. Refer to Figure 1 for shift close amounts. 
3. Print the shift close report at closure. The report is not correct. Refer to Figure 2.
   1. System value not updated upon Partial Close
      
   2. Till value not updated upon Partial Close
   3. Till Amount is updated however reconciliation of funds require a breakdown of different methods of Payments received
      

Figure 2: Shift Close Report

Test Environment

• Version 949 GA
• LINKSOFTDEMO-UAT on QA1
• Shift - SH000006

Hi Alvis, 

The case header has been updated with the details. Please address the case.

Thanks
Rashna

Hi Sanjay,

I have gone through the POS design and found that shift partial close has the following flaws:

1. Each partial close does not have a unique number to identify which partial close this is. for example, if a shift can have multiple partial closes. Data for each partial close is not stored separately.
2. Reprint of partial close is not possible to get the correct information due to 1. above.
3. Date and time partial close was done are not captured.
4. When a full closure is done, all partial close previously done is overridden.
5. We do not have a clear definition of what is the core purpose of a partial close.

Can we remove the partial close feature from the POS until we resolve these issues?

regards
Alvis

Vineet to discuss with Tappoos Airport and Pharmacies to get an explanation on why we need Partial Close Shifts. 

We can also look at changing "Partial Close" to do the following:

1. Perform a full close
2. Create a new shift with the extension {Partial closed shift no.}"-1"

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

1. Added fields in ShiftDetails table to handle multiple partial closes. Added CloseNumber, CloseDate and CloseAuthroisedBy. CloseNumber increments by 1 for each partial close.
2. Changed shift report to show all partial close entries.
3. Changed shift reprint and search screen to search the close date and open date.
4. Full close is allowed when all payment types are chosen to be reconciled.

Updated documentation.

An issue was identified where cash amounts were showing incorrect amounts after a partial close was done.

This issue was caused by refunds and other payment methods that involved in giving change and these were not reconciled with the cash payment.

In verison 10 beta 5, this issue has been resolved by adding a flag to payment lines table to mark change given as reconciled.

For Example:

System test completed. Performed the following:

Shift Close Report:

Hi Sanjay, 

I have tested the case. 

Issues Identified 

1. The "Till Amount" is not correct on the "Partial" shift close report. Refer to Figure 1.
   1. Till Amount = Cash - Returns + Payments - Refunds
      
   2. Till Amount = 717.18 -100 +61 - 30 = $648.18. But the report shows $250.00.
   3. Steps to Replicate
      1. Process sales as per the table 1 below.
      2. Process partial close.
2. The Natural amount accumulates to a negative figure after the first partial close. Refer to Figure 2.
   1. Process a sale of $10.
   2. Open the shift close screen

Table 1: Transactions.

Figure 1: Incorrect Till Total

Figure 2: Shift Close

Environment

1. Version - 10 BETA 5
2. Database - LINKSOFT-DEMO-10-RASHNA
3. Server - 10.0.0.10
4. Shift - SH000005

Hi Alvis, 

Sanjay and I diagnosed the case. Test Plan on google drive.

Please address the case.

Thanks

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

1. Removed Till Transaction Summary from Shift Close Report
2. Added Reconciled/Closed Shift Summary
3. Added Unreconciled Shift Summary
4. Tidied shift close report to have consistent fonts and lines
5. Renamed Funds Received Summary to Shift Summary
6. Corrected shift summary section amounts to correctly display values for partial and open shifts.