| Subject: | Add the ability to allocate PROJECTS in a helpdesk Case |
| Summary: | When a case is created, we should be able to allocate the case to a project |
| Audit Notes: | |
| 10 Jan 2019 | 11:45AM Comment 1 by Sanjay (Link Technologies) Case 9827 added to project 10.2 |
| 10 Jan 2019 | 11:50AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 10-01-2019 11:50 AM Time Taken: 3.50 |
| Development work for this case has been completed. The change will be available in version: 10.1.3.9 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Added Projects list on Case Header
- Projects list is ENABLED only if users have access to menu "Has access to all projects" (IN022)
2. The issue was caused by: - New Feature
3. Next Step - UAT
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| 18 Jan 2019 | 11:25AM Comment 3 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 18-01-2019 11:25 AM Time Taken: 2.50 |
| System test completed |
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| 18 Jan 2019 | 11:33AM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 18-01-2019 11:33 AM Time Taken: 1.50 |
| HI Rashna, proceed with Documentation. |
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| 24 Jan 2019 | 01:25PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 24-01-2019 01:25 PM Time Taken: 2.50 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Enable access for "Has access to all projects" for admin. User admin should be able to add calls to a project. Disable access for "Has access to all projects" for admin. User admin should be able to add calls to a project
| Pass | | 2 | Add call 9477 to project 8.01. Validate that the case is added. | Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 10.1.39
- Setup: Demo
- Server : 10.0.0.14
- Database:
Steps to reproduce failed scenarios: N/A Documentation updated under Link Web -> Helpdesk -> New Call Next Step: for closure
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| 06 Feb 2019 | 01:55PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-02-2019 01:55 PM Time Taken: 1.50 |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 7 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |