Title:

Perform a Partial Returns

Summary:

When a customer returns their purchase, the following steps needs to be completed.

Steps to perform:

Step 1. Select the transaction type as Returns

Step 2. Return screen pops up. If you have the docket number, you can scan it and select the reason for returns.

Step 3. Return Items screen allows users to either do full or partial returns. Select Ok when you have completed with the Product selection

Step 4. Select Save on the POS Screen which will enable you to choose the payment method of Returns if Payments has been previously made to the transaction.

Note: To enable partial returns, login to Backoffice and go to 237-Configuration, amend the value of the config “Allow Partial Returns (Y/N)” to “Y”