Company: Link Technologies
Case No: L09679. Project: 10.10: LinkSOFT Version 10.1
Logged By: Rashna (Edge Business Solutions) on 31 Oct 2018 07:33AM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 3.00 (Weight: 3.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Rashna, Sanjay
Resolve By: Wednesday, 31 October 2018 12:00 AM [1997 days since logged date]
Status: Closed
Subject: Unable to create a "DEMO" or "NEW" database in version 10.0.1.8
Summary:    

Issue: Unable to create a "DEMO" or "NEW" database in version 10.0.1.8

See the attached file for details of the error.

Steps

  1. Create a database from QA4 on the 10.0.0.10 server.

Error:


Audit Notes:Edited by sanjay on 05/03/19 09:09. 
31 Oct 201807:33AM Comment 1 by Rashna (Edge Business Solutions) Case 9679 added to project 10.0
31 Oct 201808:14AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 31-10-2018 08:14 AM Time Taken: 2.00
Development work for this case has been completed.
The change will be available in version: 10.1.0.8

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Corrected New and Demo Build to check SysAdmin access in the Master database.

2. The issue was caused by:

  1. New and DEmo Database does not exist and is causing the Sysadmin check to fail

    3. Next Step

    1. UAT

    31 Oct 201808:41AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 31-10-2018 08:41 AM Time Taken: 1.00
    Hi Sanjay 
    QA Results
    Tests carried out according to requirements specified on the case header

    Test Results Summary

    Table 1 - Summarised list of issues
    NoTest DescriptionPass/Fail
    1Create and upgrade a New database. This should be completed without errorsPass
    2Create and upgrade a Demo database. This should be completed without errors
    Pass

    Environment Details

    1. OS version: Windows Server 2012
    2. Application version: 10.1.08
    3. Setup: Demo
    4. Server : 10.0.0.10
    5. Database: RASHNA-LINKSOFT-NEW-10, RASHNA-LINKSOFT-DEMO-10

    Steps to reproduce failed scenarios: N/A

    Next Step: for closure


      01 Nov 201809:06AM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 01-11-2018 09:06 AM
      Thanks Rashna

      09 Oct 201908:14AM Comment 5 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
      Attachments:
      General Documents - Case: 9679:ErrorCreatingDb.txt
      If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09679 in the subject line of all emails regarding this issue.

      Document size: 17.4 KB
      For call complaints, please contact the Managing Director of the company using this form