Company: Link Technologies
Case No: L08557. Project: 08.20: LinkSOFT Version 8.2
Logged By: Rashna (Edge Business Solutions) on 25 May 2017 04:05PM
Priority: High
Product: Helpdesk
Group: Software Defect
Time Taken: 3.00 (Weight: 3.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna
Resolve By: Friday, 26 May 2017 12:00 AM [2528 days since logged date]
Status: Closed
Subject: Unable to unsubscribe from link web alerts.
Summary:    

Hi Sanjay, 

We have tested the case in 812 Beta 2 in QA1 with LINKSOFTHQ database.

Users clicked on the unsubscribe link in the log alert sent from POS online.

However, this lead to the following error.

Audit Notes:
01 Jun 201708:00AM Comment 1 by Alvis (Link Technologies) Case 8557 added to project 8.12
01 Jun 201708:31AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 01-06-2017 08:31 AM Time Taken: 2.00
Development work for this case has been completed.
The change will be available in version: 8.12 BETA4
Documentation update required(Yes/No. Add change details below): 
QA required(Yes/No.Include areas that require testing): Yes

The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Added intelligence when extracting web server URL from the configuration. Configuration is picked where URL does not start with "http://localhost/"
  2. Corrected issue where the email was sent to the person after they unsubscribed.

Documentation details:
  

02 Jun 201710:26AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 02-06-2017 10:26 AM Time Taken: 1.00
1. Was this test completed using Demo / New / Other database? Demo
2. Did the test pass or fail? Pass
3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A
4. Data verified, saved, edit, delete/void? N/A
5. Documentation update required? 
Additional Details (Risks, issues, special conditions required for this test to pass etc): 

Tested unsubscribe, user was successfully able to log unsubscribe via the link. Email is not sent after unsubscribing.

Users can be added back to the alert through "Email Subscription" 



If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08557 in the subject line of all emails regarding this issue.

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