Company: Link Technologies
Case No: L09249. Project: 09.40: LinkSOFT Version 9.4
Logged By: Sanjeet (Link Business Solutions) on 12 Apr 2018 11:03AM
Priority: High
Product: Financial & Asset Management
Group: Software Defect
Time Taken: 3.00 (Weight: 3.00)
Version: 9.496.1128
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay, Sanjeet
Resolve By: Friday, 13 April 2018 12:00 AM [2206 days since logged date]
Status: Closed
Subject: FMS JIWA Debtors Balance and JIWA ERP Debtor Balance Mismatch
Summary:    
1. Problem Details

FMS JIWA Debtors Balance and JIWA ERP Debtor Balance Mismatch. 

Reports generated from FMSPortal is not correct. JIWA is correct.


Figure 1 - JIWA Report

Figure 2 - FMSPortal Report

This is the case for all debtors.

Regards
Sanjeet

Audit Notes:
18 Apr 201803:26PM Comment 1 by Sanjay (Link Technologies) Case 9249 added to project 09.4
18 Apr 201803:29PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 18-04-2018 03:29 PM Time Taken: 1.00
The issue was caused by the JIWA function calculating incorrect debtor balance. This has been resolved in the JIWA Integration scripts.

16 May 201803:56PM Comment 3 by Alvis (Link Technologies) Case 9249 removed from project 09.4
16 May 201803:56PM Comment 4 by Alvis (Link Technologies) Case 9249 added to project 09.4
24 May 201802:46PM Comment 5 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 24-05-2018 02:46 PM Time Taken: 1.00

System test completed.

Verified the report "Debtor Balances As At (ERP)" shows the balance correctly.



05 Jun 201803:41PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 06-06-2018 12:00 AM Time Taken: 1.00

Hi Sanjay, 

This case has been successfully tested.

Documentation is not required for the case.

Test Environment

Test Plan

  1. Generated the "Debtor Balance Report" in FMIS and matched it with the "Debtor Balance Report" in JIWA.
  2. The report was generated as yet 05/06/2018.
  3. Both the reports correctly showed a balance of 776837.64
Thanks

Rashna


06 Jun 201806:15PM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-06-2018 06:15 PM
Thanks Rashna 

09 Oct 201908:14AM Comment 8 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09249 in the subject line of all emails regarding this issue.

Document size: 3.9 KB
For call complaints, please contact the Managing Director of the company using this form.