| Subject: | Icons on all Payroll and HR screens disappear after viewing an attachment in Backoffice. |
| Summary: | 1. Explain the issue Icons on all Payroll and HR screens disappear after viewing an attachment in Backoffice. 2. Steps to reproduce - Navigate to menu 402.
- Attach a file.
- View the file.
- Close the menu.
- Open menu 402 again
- Open any HR or Payroll menus, icons are not visible. Open menu 316-5.
Notes: - This is an issue in version 949.
- Clients on site need to log out and log in to see the icons.
- Requesting for an update.
3. Environment Details - Version: 10. Beta 5
- Setup - Demo
- Server: 10.0.0.10
- Database: LINKSOFT-DEMO-10-RASHNA
4. Screenshot: Include screenshots for cases that need clarity. Reduce the image size before attaching it to the case. 
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| Audit Notes: | Edited by sanjay on 05/03/19 09:07. |
| 01 Oct 2018 | 09:25AM Comment 1 by Alvis (Link Technologies) Case 9600 added to project 10.0 |
| 01 Oct 2018 | 09:27AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 01-10-2018 09:27 AM Time Taken: 1.00 Notes: Edited by alvis on 01/10/18 09:34. |
| Development work for this case has been completed. The change will be available in version: 10 beta6 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Changed back-office attachment to reset the application directory after an attachment is saved.
- Changed Company Logo upload to reset the application directory
- Changed Employee Photo upload to reset the application directory
2. The issue was caused by: - After an attachment is saved, the application directory changes to the folder where the user chose the file. This caused icons to disappear.
3. Next Step - UAT
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| 03 Oct 2018 | 08:30AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 03-10-2018 08:30 AM Time Taken: 1.00 |
| System test completed. proceed with UAT. |
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| 03 Oct 2018 | 12:17PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-10-2018 12:17 PM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Attach a document on menu 316-5. View the document. Close and re-open screen the icon should be on the screen. Open menu 321 icons should be on the screen | Pass | | 2 | Upload the logo on 211. Validate the icons do not disappear | Pass | | 3 | Upload the picture on 421. Validate the icons do not disappear
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 10 Beta 6
- Setup: Demo
- Server : 10.0.0.10
- Database:LINKSOFT-DEMO-10-RASHNA
Steps to reproduce failed scenarios: N/A Next Step: for closure
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| 04 Oct 2018 | 04:02PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-10-2018 04:02 PM |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |