Subject: | Call Listing Report Improvement |
Summary: | Bula Please review the following changes required for Call Listing Report. It would be highly recommended if these changes could be implemented across all respective reports in Customer Support. - The date format should be: dd/mm/yyyy
- “Period Time Taken” should be displayed and printed in line with “Total Time Taken”.
- The column label “Close” should be “Closed Date”.
Call Listing Report
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Audit Notes: | Edited by rashna on 18/04/19 06:41. Edited by vineet on 28/02/19 07:59. Edited by vineet on 28/02/19 07:58. |
18 Apr 2019 | 06:41AM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 23-04-2019 12:00 AM Time Taken: 2.00 |
| Hi Alvis, Please apply the standard framework to the report. Thanks Rashna |
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18 Apr 2019 | 06:41AM Comment 2 by Rashna (Edge Business Solutions) Case 9718 added to project 11.0 |
24 Apr 2019 | 09:10AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 24-04-2019 09:10 AM Time Taken: 5.50 |
| Development work for this case has been completed. The change will be available in version: 11.0.0424 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Refactored "Call Listing Report" to use the standard framework.
- Removed "Reference" filter. "Reference" field can be searched using the "Search" filter.
- Removed "Call Listing Report (Summary)". Contents of this report are available in "Call Listing Report".
2. The issue was caused by: - Improvement
3. Next Step: - UAT
4. Notes: |
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30 Apr 2019 | 02:59PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 01-05-2019 12:00 AM Time Taken: 2.50 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues No | Test Description | Pass/Fail | 1 | Validate that the report name "Call Listing Report" is consistent in the report. | Pass | 2 | Verify that the report labels are consistent with the report filters | Pass | 3 | Verify that the "Reference" filter has been removed. Reference for case 9330 is 09.5, search for 09.5 using the "Search filter" for logged date 7/06/2018, the report should print details of case 9330. "Reference" field can be searched using the "Search" filter.
| Pass | 4 | Verify that the "Call Listing (Summary) report" has been removed from the report maintenance | Pass | 5 | Verify below items - The date format should be: dd/mm/yyyy - Date format is dd/mm/yyyy for "Logged Date" and "Closed Date"
- “Period Time Taken” should be displayed and printed in line with “Total Time Taken”.
- Column divider has been added to show "Total " and "Period" hours and cost
- The column label “Close” should be “Closed Date”- Pass
| Pass | 6
| Test report filers
- Generate the report with dates 06/06/2018 to 06/06/2018 with date type as "logged date".
- Helpdesk has cases 9325 and 9326
- Generate the report with dates 01/01/2018 to 31/01/2018 with date type as "logged date" and category = "Backoffice".
- Generate the report with dates 01/07/2018 to 31/07/2018 with date type as "logged date" and group= "System Issue".
- Generate the report with dates 16/07/2018 to 16/07/2018 with date type as "logged date" and Status = "Closed".
- Helpdesk has cases 9435, 9432 and 9431
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 11.0.0429
- Setup: Demo
- Server : 10.0.0.14
- Database:LINKSOFT-DEMO-11-RASHNA
Next Step: documentation
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02 May 2019 | 07:15AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-05-2019 12:00 AM Time Taken: 2.50 |
| Hi Sanjay, Documentation for the case has been updated under Link Web-> Business Intelligence-> Helpdesk Reports ->Call Listing Report Thanks Rashna |
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07 May 2019 | 03:20PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 07-05-2019 03:20 PM Time Taken: 1.50 |
| Thanks Rashna |
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09 Oct 2019 | 08:14AM Comment 7 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |