Company: Link Technologies
Case No: L08960. Project: 08.20: LinkSOFT Version 8.2
Logged By: Sanjeet (Link Business Solutions) on 08 Dec 2017 11:01AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 4.50 (Weight: 4.50)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Development, Sanjay, Sanjeet
Resolve By: Saturday, 09 December 2017 12:00 AM [2331 days since logged date]
Status: Closed
Subject: FRCS VMS - Resolved issue with ESDC (Bad Request & Underlying Connection)
Summary:    

1. Description: 
     VMS ESDC gives "ESDC Bad Request & Underlying Connection" for the 1st time when user tries to make a Sale in POS.
2. Environment Details
Machine Name
 LINK002
User name:
 manager
Operating System:
 W10
Browser name/Version:
 
Other 
3. Steps to recreate
a.Install ESDC and Hook up Smart Card
b.Perform Sales in POS
c.User get "Bad Request Error"
d.
4. Current Behaviour:
     Prevents user from making a sale
5. Expected Behaviour:
     Should all user to make a sale without restriction
-----------------------------------------------------------------------
--- TO BE COMPLETED AFTER THE CASE HAS BEEN RESOLVED ---
Has the problem been solved?:

Steps taken to resolve the issue:

Has the final solution review been done with the customer? (Yes/No)  Notes from discussion with customer:

Audit Notes:
08 Dec 201703:07PM Comment 1 by Sanjay (Link Technologies) Case 8960 added to project 8.2
08 Dec 201705:08PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 08-12-2017 05:08 PM Time Taken: 4.00 Reference: BETA4
Hi Sanjeet, I have not been able to reproduce the issue on my end. So I have added more logging and will need to go through this with you on BETA 3

14 Dec 201701:46PM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 14-12-2017 01:46 PM
Assigned to Sanjeet to perform UAT on BETA3. 

14 Dec 201703:48PM Comment 4 by Sanjeet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 14-12-2017 03:48 PM Time Taken: 0.50

Hi Sanjay,

I no longer get this error message on ESDC.

Regards
Sanjeet


09 Oct 201908:14AM Comment 5 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08960 in the subject line of all emails regarding this issue.

Document size: 3.3 KB
For call complaints, please contact the Managing Director of the company using this form.