Company: Link Technologies
Case No: L08578. Project: 08.20: LinkSOFT Version 8.2
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 01 Jun 2017 02:59PM
Priority: High
Product: Payroll & HR
Group: Change Request
Time Taken: 6.50 (Weight: 6.50)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Alvis, Vineet
Resolve By: Friday, 02 June 2017 12:00 AM [2521 days since logged date]
Status: Closed
Subject: Incorrect Calculation of Cleaner Allowance.
Summary:    
1. Issue Description (Current behaviour and expected behaviour): 

Ravinesh advised that the cleaner allowance calculated as per number of hours worked for a day is incorrect.

After discussing, the following was highlighted with reference the example below:

  1. Employee 40341 worked 6.67 hours (normal hour) on Monday - Shift hour for Monday is 9 hours
  2. Employee received Cleaner Allowance of 13.42 whereas Cleaner Allowance figure should have been the same as the Normal hours worked, i.e Cleaner Allowance should be 6.67 instead of 13.42.

2. Environment Details: (Application version and Patch and any other information that will help identify the issue)

V8009
Audit Notes:
01 Jun 201706:15AM Comment 1 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 02-06-2017 12:00 AM Time Taken: 1.50

Dear Alvis,

The GFI Team has stated that the meal allowance calculated is incorrect.

This was customized for them, Reference Case: 7528, Subject: CLIENT-GFI_Allowance-LINKSOFT.

The environment is setup in QA4, DB: CLIENT-GFI_Allowance-LINKSOFT

Kindly take a look.

Regards
Aarti


01 Jun 201708:01AM Comment 2 by Alvis (Link Technologies) Case 8578 added to project 8.12
01 Jun 201702:59PM Comment 3 by Sanjay (Link Technologies) Assigned To: Vineet (Link Business Solutions) Followup Date: 01-06-2017 02:59 PM

Hi Aarti,

Case 7528 does not have this scenario so this cannot be a system issue.

These are new requirements and must be treated as new customizations.

I have removed the cases from project 8.12.

Case assigned to Vineet, as this is a significant change to the way existing rules are applied. Can you review and confirm the changes?

regards
Alvis


01 Jun 201703:00PM Comment 4 by Alvis (Link Technologies) Case 8578 removed from project 8.12
01 Jun 201703:08PM Comment 5 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 02-06-2017 12:00 AM Time Taken: 0.50

Dear Alvis,

Kindly ignore comment 1.

This is a part of their standard product and the issue is happening on site. Support case: 6248.

Can we schedule a time for tomorrow and take a look.

Regards
Aarti.


02 Jun 201711:19AM Comment 6 by Alvis (Link Technologies) Case 8578 added to project 8.12
02 Jun 201711:20AM Comment 7 by Sanjay (Link Technologies) Assigned To: Vineet (Link Business Solutions) Followup Date: 02-06-2017 11:20 AM Time Taken: 3.00
Development work for this case has been completed.
The change will be available in version: 8.12 BETA4
Documentation update required(Yes/No. Add change details below)
QA required(Yes/No.Include areas that require testing): Yes

The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Resolved issue with allowance hours computed twice when there was 2 end time for a day.

Documentation details:
  

02 Jun 201703:46PM Comment 8 by Vineet (Link Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 02-06-2017 03:46 PM Time Taken: 1.50

Bula Vinaka Team

Further to our diagnosis with Alvis, this issue was being caused due to multiple end time for employees. Example employee 40341 in our setup signed in at 9.45am and had 2 end time, both at 4.55PM. The below was done to test on Beta 4:

  1. Removed all old time
  2. Re imported this time from TNA Database.
  3. Submitted these and verified the quantity for the allocated allowance
  4. This  has been resolved with Beta4.
Best Regards
Vineet Ram




If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08578 in the subject line of all emails regarding this issue.

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