Company: Link Technologies
Case No: L11632
Logged By: Alvis (Link Technologies) on behalf of Anna Lo on 19 Nov 2018 03:51PM
Priority: Medium
Product: Other
Group: Support
Time Taken: 1.00 (Weight: 1.00)
Assigned To: Anna Lo
Circulation: Alvis, Anna Lo
Resolve By: Tuesday, 20 November 2018 12:00 AM [1979 days since logged date]
Status: Closed
Subject: Long service leave transaction not showing [AYW Call Number: 1105]
Summary:    

Fei has applied for long service leave LE014153. I can see the entry in the Leave Transaction Report.


It is unprocessed (as it is still in the future) but has been approved. 

However, it is not in screen 316-5 so I am unable to modify it. Can this please be fixed?


Audit Notes:
19 Nov 201803:52PM Comment 1 by Sanjay (Link Technologies) Assigned To: Anna Lo Followup Date: 19-11-2018 03:52 PM Time Taken: 1.00
Hi Anna,

The reason you cannot see the leave is that the "Leave Rollover Method" is "none". This means that leave allocated in 2017 will NOT be available in 2018. See figure 1 below. This can be fixed for future entries by changing the leave "rollover method" to Yes.
I can update the database so that the 2017 allocation is available in 2018 for Fei. Should I do this?

I will look into the helpdesk issue shortly.



09 Oct 201908:14AM Comment 2 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11632 in the subject line of all emails regarding this issue.

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