| Subject: | Unable to email payslips from "Payroll Processing -- Email Payslips" |
| Summary: | Hi Sanjay, We are unable to email payslips from "Payroll Processing -- Email Payslips". Steps to Replicate - Log into ESS Demo.
- Navigate to "Payroll Processing -- Email Payslips".
- Select pay run "Company ID: 1001 MTM Pay No: 436 Pay date: 30/04/2016 (Year 2016 Period 4)".
- Error occurs, refer to Figure 1.
Setup Server: 10.0.0.14
Database: LINKSOFT928_DEMO
ESS: http://10.0.0.14/ESS928_DEMO
Figure 1: Error 
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| Audit Notes: | |
| 05 Mar 2018 | 04:18PM Comment 1 by Alvis (Link Technologies) Case 9178 added to project 9.2 |
| 05 Mar 2018 | 04:21PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 05-03-2018 04:21 PM Time Taken: 1.00 |
| Resolved issue with email payslip in beta9. |
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| 05 Mar 2018 | 04:44PM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 05-03-2018 04:44 PM |
| System test for BETA 9 completed. Please proceed with UAT using 929 (Beta 9) |
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| 06 Mar 2018 | 09:44AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 07-03-2018 12:00 AM Time Taken: 1.00 |
| QA Results Step 1 - Developer will perform test based on test cases provided Step 2 - Product expert to complete Product QA based on test cases.
Test cases are provided on the case header before the case is approved for development. Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | 1 | Users should be to select the pay run ID | Pass | 2 | Users should be able to enter a subject and send payslip for all employees in Pay run 23. | Failed. Email is not sent to everyone. Laast two records as status as "Sending". Refer to Batch ID - 2018-03-06T091103 | 3 | Users should be able to enter a subject and send payslip for only employee ABC001 in Pay run 23. | Pass | 4 | Report Email log should be successfully updated with the status
| Pass
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QA Environment Details - OS version:Windows 7
- Application version9.2.9
- Database (Demo/New/Client): LINKSOFT_NEW - 10.0.0.14/ESS_DEMO
Steps to reproduce failed scenarios:
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| 06 Mar 2018 | 10:55AM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 06-03-2018 10:55 AM Time Taken: 2.00 |
| - The cause of the problem could be a restart of the web server or the application pool failing or reset. This can happen when the web.config is changed while the email process is running.
- We have changed the view to allow emails that are tagged as "sending" to be queued again if the sending process lasts more than 10 minutes.
- For reports that take a very long time to run, it is important not to queue again as this may result in a duplicate email.
- Before restarting IIS servers or before changing the web.config ensure that all emails with status "Sending" has completed.
Rashna please document points 3 and 4. |
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| 06 Mar 2018 | 04:54PM Comment 6 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 06-03-2018 04:54 PM |
| System test completed. Please proceed with UAT. |
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| 07 Mar 2018 | 03:15PM Comment 7 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 07-03-2018 03:15 PM Time Taken: 2.00 |
| HI Sanjay, This case has been successfully tested. Documentation has been updated. Documnetation updated under: - ESS --> Payroll Processing --> Email Payslip
- Business Intelligence--> Report Email Log.
Please review and close. Thanks
Rashna QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | 1 | Users should be to select the pay run ID | Pass | 2 | Users should be able to enter a subject and send payslip for all employees in Pay run 45 | Pass | 3 | Users should be able to enter a subject and send payslip for only employee ABC001 in Pay run 45. | Pass | 4 | Report Email log should be successfully updated with the status | Pass |
Environment Details
- OS version:Windows 7
- Application version:9.30.
- Database (Demo/New/Client): LINKSOFT_NEW
Steps to reproduce failed scenarios:
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| 07 Mar 2018 | 03:45PM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 07-03-2018 03:45 PM |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 9 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |