Company: Link Technologies
Case No: L12489
Logged By: Sanjay (Link Technologies) on 02 Feb 2015 10:39PM
Priority: Not Applicable
Product: Other
Group: To be assigned
Time Taken: 0.00
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Monday, 02 February 2015 10:39 PM [3371 days since logged date]
Status: Closed
Subject: Helpdesk 8.1.0.0 Release on 2nd February 2015
Summary:    

A new version of help-desk is available for download. Features added to this version are listed below:

Release 8.1.0.0
Case No Module Description
INT6284A Call Enhancements to creating new calls. Added a new menu to crete New Call Templates where we can set defaults and notification rules
INT6284B Call New menu added "New Call From Template" which allows users to create new calls by simply choosing a call template
INT6284C System Performance improvements - Refactored procedures and dot net code to improve responses
INT6284D System Improvements to search functions. Added multi column search that allows users to find values in data grids
INT6284E System Addition of Notes and Attachments. Users can now add comments and attachments throughout the application
INT6284F System Implementation of new framework for maintenance and configuration and security controls
INT6284G System Improvements to System processes options allowing users to configure new processes threads for high volume data processing tasks
INT6284H System Added spell checker on all editors and improved editor response
INT6284I System Improvements to reporting framework. Added default value options as well as implementation of Crystal Runtime 13.0.12
INT6284J System Improvements to drop down management. Centralised all dropdowns. Added dependancy option
INT6284K Call Added color coding to call list to show status. Resolved/closed(BLACK), Comment hours < 24(GREEN), Comment hours > 24(ORANGE), ETC > today(RED)
INT6284L ALERT New alert mechanism added which is user configurable. Users can elect to add or remove themselves from notifications.
INT6284M ALERT Alerts can be driven from Call Templates and secured from the administration console


Audit Notes:
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12489 in the subject line of all emails regarding this issue.

Document size: 10.8 KB
For call complaints, please contact the Managing Director of the company using this form