| Subject: | Balance for "POSCash" in the "Customer Statement Running Total" report. |
| Summary: | Case logged by Rashna on behalf of Sahay
1. Issue Description (Current behavior and expected behavior): Negative Customer Balance for POSCash in Statement
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2. Environment Details: (Application Version and Patch and any other information that will help identify the issue) 810
3. Next Step
- Customer support will assist with resolving the issue and will contact you within the next working day.
- If the issue requires immediate attention, please call our office on 3382136.
4. TO BE COMPLETED CLOSING THE CASE Has the problem been solved?:
Has the final solution review been done with the customer? (Yes/No)
Notes from discussion with the customer: |
| Audit Notes: | |
| 07 Jun 2017 | 03:18PM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 07-06-2017 03:18 PM Time Taken: 1.00 |
| Hi Alvis, I have replicated the case in QA1 with LINKSOFT database. POSCash balances are shown on the "Customer Statement Running Total". Steps to Replicate. - Enable "Concatenate by Month".
- This will create a new POSCASH customer for June.
- Open a new shift
- Do a cash in the shift.
- Do a cash out on the shift
- Generate the "Customer Statement Running Total" for all customers. This is for the month of June.
- Show Zero balance = Yes.
- Navigate through the report to find the statement for POSCASH.
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| 07 Jun 2017 | 03:40PM Comment 2 by Alvis (Link Technologies) Case 8596 added to project 8.12 |
| 07 Jun 2017 | 03:40PM Comment 3 by Alvis (Link Technologies) Case 8596 removed from project 8.12 |
| 07 Jun 2017 | 03:40PM Comment 4 by Alvis (Link Technologies) Case 8596 added to project 8.13 |
| 14 Jun 2017 | 04:42PM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 14-06-2017 04:42 PM Time Taken: 2.00 |
| Development work for this case has been completed. The change will be available in version: Documentation update required(Yes/No. Add change details below): QA required(Yes/No.Include areas that require testing): Yes
The following changes were made(Include Database object names, Program classes and any other relevant information): - Removed CASHIN/OUT from customer statement report.
Documentation details:
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| 03 Jul 2017 | 10:18AM Comment 6 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 03-07-2017 10:18 AM Time Taken: 1.00 |
| System test completed, please proceed with UAT. |
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| 03 Jul 2017 | 01:41PM Comment 7 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-07-2017 01:41 PM Time Taken: 1.00 |
| 1. Was this test completed using Demo / New / Other database? Demo with 813 in QA1 2. Did the test pass or fail? Pass 3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A 4. Data verified, saved, edit, delete/void? 5. Documentation update required?
Additional Details (Risks, issues, special conditions required for this test to pass etc): The following test was performed. - Enabled POS Cash , this created thePOSCASH-201707
- Performed Cash In and Cash Out.
- Verified any balance for "POSCASH-201707"
- Customer Statement
- Customer Statement - A4
- Customer Statement - Running Total
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