We have noticed that if an employee starts and ends in the same year, the Tax Employee Certificate (Fiji PAYE) does not generate any data if the date is filtered as 01/01/2020 to 31/12/2020.

However, if the Date From is placed as the employee start date, then the report populates the figures.

Steps to Replicate:

1. Created employee E369
   1. The start date is 30/01/2020
   2. Pay Team – Monthly
2. Created pay for Jan and Updated
3. Created pay for Feb and Updated
4. Generated the Tax Employee Certificate (Fiji PAYE) as of 01/01/2020 to 31/12/2020 – the report displays the correct date. (Refer to Figure 1)
5. Marked the employee as Inactive with Service End Date as of 29/02/2020
6. Re-generated the Tax Employee Certificate (Fiji PAYE) as of 01/01/2020 to 31/12/2020 – the report was outputted as Blank (Refer to Figure 2)
7. Re-generated the Tax Employee Certificate (Fiji PAYE) as of 30/01/2020 to 31/12/2020 – the report displayed the figure (Refer to Figure 3)

Figure 1

Figure 2

Figure 3

This has been tested in V12, Demo database.

****************************************************************************

Submitting a clear and accurate support ticket assists the support team in pinpointing the issue you have encountered, which can drastically reduce the time to resolution. The support team can address detailed, clearly-written tickets more quickly and efficiently than those which are unclear or lack the necessary information and detailed steps to reproduce the behaviour.

Before requesting for Development Assistance, please ensure you have completed the following:

1. Review the issue in detail and ensure that there is no configuration or user action that can be done to resolve the issue
   
2. Review the Helpdesk system to see if the issue has been resolved before and that the problem has a documented resolution
   
3. Document the steps to reproduce the issue in the Demo Environment. If the issue cannot be reproduced in the DEMO environment, you will need to set up a TEST environment for Diagnostics. Place the remote access details including any username and passwords required to access the diagnostic environment.
   
4. Ensure your Test environment is equivalent to your Production Environment
5. Keep the case assigned to the Support staff. Arrange a time with the Development team to connect and review the ticket.
   
6. All details of your investigation must be detailed in this case before contacting the Development team.?
7. Refer to Helpdesk Policy, Licence Policy and EULA and your reseller agreement for policy and procedures.

PART A - Development work for this case has been completed.

1. The change will be available in version:12.30.0204

2. The following changes were made(Include Database object names, Program classes and any other relevant information):

1. Changed the report data extraction to include employees that started and ended between the date range selected

3. Affected Areas:

1. Report - Tax Employee Certificate (Fiji PAYE)

4. The issue was caused by:

1. Corrected report extraction when employee start/end date was between the selected date range.

5. Notes: 
6. Next Step: UAT

----------------------

PART B - Development Reference:

1. Changes implemented was according to the approved design (Y/N):

2. Variations to the approved design: