Company: Link Technologies
Case No: L08412. Project: 08.20: LinkSOFT Version 8.2
Logged By: Rashna (Edge Business Solutions) on 15 Mar 2017 10:38AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 1.00 (Weight: 1.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Rashna
Resolve By: Tuesday, 17 January 2017 12:00 AM [2571 days since logged date]
Status: Closed
Subject: User advised that the customer balance on the screen does not match customer invoices.
Summary:    
Case logged by Rashna on behalf of Lunaeva Enterprise
1. Issue Description (Current behaviour and expected behaviour): 

Vatau advised that the customer balance on the screen does not match the customer invoices.

Example

Customer SMCU0000000036

Customer Balance is $223.95. Refer to Image 1.

However, the Outstanding balance under Invoices is 0. Refer to Image 2.

Image 1

Image 2





2. Environment Details: (Application version and Patch and any other information that will help identify the issue)

Version 80016.

    3. Next Step
    - Customer support will assist with resolving the issue and will contact you within the next working day.
    - If the issue requires immediate attention, please call our office on: 3382136. 


    4. TO BE COMPLETED CLOSING THE CASE
    Has the problem been solved?:
    Has the final solution review been done with the customer? (Yes/No)  
    Notes from discussion with customer
    :
    Audit Notes:
    01 May 201702:57PM Comment 1 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 01-05-2017 02:57 PM
    Hi Rashna, can you validate this on 8.11.

    02 May 201712:57PM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 03-05-2017 12:00 AM Time Taken: 1.00

    Hi Alvis, 

    This case has been resolved under case 5516.

    I will work to replicate the case and log a new case  if the issue exists.

    Regards
    Rashna 


    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08412 in the subject line of all emails regarding this issue.

    Document size: 3.6 KB
    For call complaints, please contact the Managing Director of the company using this form