Case logged by Rashna on behalf of Lunaeva Enterprise 1. Issue Description (Current behaviour and expected behaviour): Vatau advised that the customer balance on the screen does not match the customer invoices. Example Customer SMCU0000000036 Customer Balance is $223.95. Refer to Image 1. However, the Outstanding balance under Invoices is 0. Refer to Image 2.
Image 1
Image 2
2. Environment Details: (Application version and Patch and any other information that will help identify the issue) Version 80016.
3. Next Step - Customer support will assist with resolving the issue and will contact you within the next working day. - If the issue requires immediate attention, please call our office on: 3382136.
4. TO BE COMPLETED CLOSING THE CASE Has the problem been solved?:
Has the final solution review been done with the customer? (Yes/No) Notes from discussion with customer: |