| Subject: | Do not display "Created by" on the "Logged By Field" in Helpdesk. |
| Summary: | Hi Team, This case has been verified in version 816. - On the "View All Calls" grid, all calls are listed.
- The "Logged By" column currently displays "Logged By/ Created By" users. Refer to Figure 1.
The "Logged By" column should only display "Logged By" user. The current format is not effective for call analysis as get more than one result when filtering "Logged By' users. Figure 1: View All Calls 
| Test Number | Description | Results | | 1 | Users with access should "View All Calls" | | | 2 | The "Logged by" column should display only the "Logged by" user | | | 3 | The "Created By" user should be displayed on the helpdesk cases | |
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| Audit Notes: | |
| 25 Aug 2017 | 10:40AM Comment 1 by Alvis (Link Technologies) Case 8772 added to project 8.17 |
| 04 Oct 2017 | 08:31AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 04-10-2017 08:31 AM Time Taken: 1.00 |
| Removed created by from Logged By column. |
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| 17 Oct 2017 | 10:30AM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 17-10-2017 10:30 AM |
| The change has been tested on Link Internal helpdesk and is working as designed. |
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| 09 Oct 2019 | 08:14AM Comment 4 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |