Company: Link Technologies Case No: L12463 Logged By: Sanjay (Link Technologies) on 27 Mar 2013 12:35AM Priority: Not Applicable Product: Other Group: To be assigned Time Taken: 0.00 Assigned To: Sanjay (Link Technologies) Circulation: Sanjay Resolve By: Wednesday, 27 March 2013 12:35 AM [4048 days since logged date] Status: Closed

Subject: Link Software Folder Permission - Application Configuration File Summary:     Link Technologies software stores configuration information on Microsoft SQL server database (LBS_Config) and on the local machine application configuration file. Given the complexity of the replication features, together with the need to maintain configuration information during network failure, we are forced to maintain a secured local configuration file. After Link software is installed, depending on the version of windows you are using, you may need to assign write access to the program files folder. If the application cannot gain write access to the application folder, you will get a message indicating this information before the application exits. It is essential that all consultants and system implementers ensure the program files folder has write access before handing over the application to production. Audit Notes:

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12463 in the subject line of all emails regarding this issue. Document size: 0.8 KB For call complaints, please contact the Managing Director of the company using this form.