| Summary: | Case logged by Fariha on behalf of Housing Authority. 1. Issue Description (Current behaviour and expected behaviour):
User advised that while applying for leave on ESS, the Reference is not generated on the top right corner of the screen and a Timeout message appears in the Commands group box - under Save and Close button.
2. Next Step
- Customer support will assist with resolving the issue and will contact you within the next working day.
- If the issue requires immediate attention, please call our office on: 3382136.
3. TO BE COMPLETED CLOSING THE CASE Has the problem been solved?:
Has the final solution review been done with the customer? (Yes/No)
Notes from discussion with customer: |
| Development work for this case has been completed. The change will be available in version: 8.10.001 Documentation update required(Yes/No. Add change details below): No QA required(Yes/No.Include areas that require testing): Yes
The following changes were made(Include Database object names, Program classes and any other relevant information): - The issue was caused by the leave alert process that was taking a long time to format the email content from the document template. It was taking approximately 2 minutes for the alert to be formatted. This delay caused the save leave application process to timeout.
- The following changes were done to resolve this issue:
- Changed the document template process to utilise table functions to make alerts. This change is available in the framework.
- Changed the save leave application process to queue the record for emailing. A background process then picks up the record and generates the alert.
- Changed leave generation alert to utilise a new table function LT_HRM_Leave_fx that reads data from a single record instead of a view that reads data from the whole dataset.
- These changes has improved the save leave application process significantly as the alert is now in a system background alert process.
Documentation details:
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| 1. Was this test completed using Demo / New / Other database? Demo 2. Did the test pass or fail? Pass 3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A 4. Data verified, saved, edit, delete/void? Yes 5. Documentation update required? Yes
Additional Details (Risks, issues, special conditions required for this test to pass etc): Note : "Sys Alert Queue Process" should be enabled to send leave notifications. This is found under Processes in ESS Test Plan | Test No | Test Description | Status | | 1 | Apply Leave , Leave Notification to be sent to the approver and user | Pass | | 2 | Approve, Reject or Void leave, notification should be sent to users | Pass | | 3 | Sys Alert Queue Process, should not be disabled and run as scheduled | Pass | | 4 | Email Log should be updated with notification status | Pass | | 5 | Email to be sent To Address, CC and BCC | Pass |
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